Restaurant Assistant Manager

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $17.00 - $21.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

HSA Option Available

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Employer Paid Life Insurance

401(k) with employer match

Job Description

Zaxbys is a well-known fast-casual restaurant chain specializing in chicken wings, chicken fingers, sandwiches, and salads. The company has built a reputation for not only serving great food but also creating a fun and welcoming atmosphere where guests can spend quality time with friends and family. With a growing team, Zaxbys places a strong emphasis on delivering exceptional guest experiences and maintaining high operational standards. They are committed to providing a positive work environment for their employees, offering competitive pay, benefits, and opportunities for career advancement. The pay range for this Assistant Manager position is $17.00 to $21.00 per hour, and there is a sign-on bonus of $1,500 paid in three installments over 90 days.

The Assistant Manager at Zaxbys plays a vital role in ensuring the smooth daily operations of the restaurant. This management position is responsible for leading the team to consistently deliver excellent customer service while upholding the company’s policies and procedures. You will oversee the training and development of team members, create work schedules, delegate shift duties, and maintain compliance with all health and safety regulations. The Assistant Manager is also tasked with enhancing guest satisfaction by providing proper coaching to staff and maintaining high standards for quality, cleanliness, and service.

In addition to operational responsibilities, the Assistant Manager collaborates closely with the General Manager to address performance issues, conduct performance reviews, and foster a positive team culture. Candidates must demonstrate strong leadership qualities, organizational skills, and an ability to motivate and develop others. This role requires a flexible schedule, availability for at least 32 to 48 hours a week, including nights, weekends, and holidays. Zaxbys offers a comprehensive benefits package including medical, dental, vision insurance, short and long-term disability coverage, employer-paid life insurance, and a 401(k) plan with an employer match. Employees also enjoy perks like free meals on shift, discounted meals off shift, paid time off, paid holidays, early access to pay, recognition programs, and opportunities for career progression within the company.

Job Requirements

Sit, stand, and walk continuously
Occasionally stoop, bend, crouch, or climb, including the use of ladders
Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
Continuous use of hands and wrists for grasping and fine manipulation
Communicate proficiently through speech, reading, and writing
Maintain effective audio-visual discrimination and perception to observe and respond to the environment
Work in an environment that features hot and cold temperature variations and exposure to food allergens
Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Job Qualifications

Must be 18 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
1-3 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys Assistant Manager Development Plan, Food Safety Certification and Manager Certification, and any additional training required by Zax LLC
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations
Ensure team members receive proper training including ongoing coaching and development
Create an effective work schedule following company standards and local laws
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals
Ensure service, product quality, and cleanliness standards are consistently upheld