Restaurant Assistant Manager

Keller, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid training

Job Description

Pei Wei is a well-established restaurant chain known for its commitment to providing high-quality Asian-inspired cuisine in a casual dining environment. With numerous locations across the United States, Pei Wei prides itself on delivering exceptional food, efficient service, and a welcoming atmosphere to its guests. The restaurant operates with a strong focus on operational excellence, guest satisfaction, and employee development, making it a respected name in the fast-casual dining sector. Known for blending fresh ingredients with bold flavors, Pei Wei specializes in offering a diverse menu that caters to a variety of tastes, ensuring a unique dining experience for every customer.

The role of the Assistant Manager at Pei Wei is pivotal in ensuring the smooth operation of the restaurant. Reporting directly to the General Manager, the Assistant Manager plays a crucial leadership role, requiring minimal supervision while effectively guiding the restaurant team. This position involves managing both the dining room and kitchen functions according to Pei Wei's established operational standards. The Assistant Manager acts as the General Manager's right hand and assumes full leadership responsibilities in their absence. This includes overseeing guest service, maintaining safety and sanitation standards, managing food production, and ensuring quality control across all facets of the restaurant’s daily operations.

In addition to operational duties, the Assistant Manager partners with the General Manager to drive business results by optimizing the profit and loss (P&L) statement, controlling food costs, labor, and staffing. They are also instrumental in fostering an environment that supports employee engagement, safety, and respectful working conditions. This leadership position demands excellent communication skills to effectively interact with employees across all levels, resolve guest issues with professionalism, and support ongoing training and development of staff members.

The Assistant Manager is responsible for supervising food preparation, executing menu items accurately, completing regular food inventories, and maintaining product quality through thorough line checks. They also manage scheduling, forecasting sales, and transaction ordering systems to ensure the restaurant operates efficiently while meeting labor and budget goals. Furthermore, this role includes contributing to recruitment, hiring, and training efforts for new team members, further strengthening the workforce to meet the restaurant’s high standards.

Overall, the Assistant Manager at Pei Wei holds a dynamic and comprehensive leadership position within a fast-paced restaurant environment. Their work directly impacts the guest experience, employee satisfaction, and financial success of the restaurant, making this an exciting opportunity for individuals passionate about restaurant management and team leadership. Employment type typically involves full-time hours, with opportunities for growth and career advancement within the company.Transparency about salary is not provided here, but compensation is competitive within the industry and commensurate with experience and skills.

Job Requirements

2 years management experience for external candidates
1 year Pei Wei manager experience or 6 months Pei Wei manager experience and 1-year previous restaurant management experience for internal candidates
high school diploma or GED preferred
ability to make timely decisions using data and experience
ability to adapt and learn new concepts quickly
completion of FOH and BOH certification
competence in front-of-house and back-of-house operations
ability to coach and provide feedback to team members
physical ability to reach, bend, balance, and transport objects up to 30 lbs
ability to stand and walk for 8-10 hours per shift

Job Qualifications

Two years management experience for external candidates
one year Pei Wei Manager experience for internal candidates or six months Pei Wei Manager experience and one-year previous restaurant management experience
high school diploma or GED preferred
excellent communication skills
leadership and team management experience
knowledge of food safety and sanitation regulations
ability to train and develop staff
proficiency in restaurant operations
strong problem-solving skills
ability to manage multiple priorities

Job Duties

Handles guest service issues professionally and with composure
fosters a safe, respectful and quality employee experience
partners with the GM to identify and address opportunities to increase business results using the P&L
accountable for following and executing all state safety and sanitation guidelines
consistently ensures proper timing and production of all food orders
supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
is responsible for maintaining all product quality standards by performing regular line checks
thoroughly completes all prep lists, order guides, and all cost and food inventories
supports the goals of the business including food costs, labor, and team member retention
supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
is responsible for assisting the General Manager in recruiting, hiring, training
acts as a goodwill ambassador to the community of Pei Wei
is responsible for regular repairs and maintenance of the restaurant
is responsible for assisting the General Manager in the development of other managers and Shift Leaders
is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals