Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Pei Wei Asian Diner is a reputable fast-casual restaurant chain specializing in fresh and flavorful Asian cuisine. With a commitment to delivering exceptional food and outstanding customer service, Pei Wei has built a loyal customer base and a strong brand presence in the restaurant industry. The company emphasizes quality, consistency, and cleanliness while fostering a positive and inclusive work environment. Pei Wei operates multiple locations where its core values are deeply embedded in all operational aspects, ensuring that every dining experience meets high standards. The restaurant prides itself on innovation in menu offerings, dedication to team development, and a focus on efficient and smooth operations throughout both the front and back of the house.
The Assistant Manager at Pei Wei plays a critical leadership role within the restaurant team, reporting directly to the General Manager. This position demands a highly motivated and experienced individual who can independently manage and execute all dining room and kitchen operations according to Pei Wei’s established operational standards. The Assistant Manager is pivotal in maintaining exceptional guest service, ensuring that all food preparation and quality guidelines are consistently met, and fostering a safe and respectful environment for employees. This role involves close collaboration with the General Manager to address business opportunities, manage restaurant financial performance, and oversee staffing and scheduling. The Assistant Manager also assumes full leadership responsibilities in the absence of the General Manager, making decisive and informed management decisions that balance urgency and long-term execution.
Key responsibilities include resolving guest service issues professionally and with composure, training and supervising team members, completing regular inventory and cost control duties, and supporting overall business goals such as labor management and team member retention. The position requires a proactive leader who is skilled in coaching and developing staff while also serving as an ambassador of the Pei Wei brand to the community. Additionally, the Assistant Manager is responsible for ensuring compliance with state safety and sanitation regulations and managing routine restaurant maintenance and repairs. Proficiency in ordering processes and sales forecasting is also essential to this role, ensuring that the restaurant operates efficiently and profitably.
Overall, the Assistant Manager position at Pei Wei offers a challenging and rewarding opportunity for experienced managers who thrive in a dynamic restaurant environment. This role is integral to the ongoing success and growth of the restaurant and provides career development opportunities by working closely with senior management. Pei Wei values leadership that inspires team collaboration, enforces high standards, and continuously seeks improvement in all facets of restaurant operations. This position is suitable for candidates who enjoy a fast-paced work setting and who are committed to making a positive impact on both customers and employees.
The Assistant Manager at Pei Wei plays a critical leadership role within the restaurant team, reporting directly to the General Manager. This position demands a highly motivated and experienced individual who can independently manage and execute all dining room and kitchen operations according to Pei Wei’s established operational standards. The Assistant Manager is pivotal in maintaining exceptional guest service, ensuring that all food preparation and quality guidelines are consistently met, and fostering a safe and respectful environment for employees. This role involves close collaboration with the General Manager to address business opportunities, manage restaurant financial performance, and oversee staffing and scheduling. The Assistant Manager also assumes full leadership responsibilities in the absence of the General Manager, making decisive and informed management decisions that balance urgency and long-term execution.
Key responsibilities include resolving guest service issues professionally and with composure, training and supervising team members, completing regular inventory and cost control duties, and supporting overall business goals such as labor management and team member retention. The position requires a proactive leader who is skilled in coaching and developing staff while also serving as an ambassador of the Pei Wei brand to the community. Additionally, the Assistant Manager is responsible for ensuring compliance with state safety and sanitation regulations and managing routine restaurant maintenance and repairs. Proficiency in ordering processes and sales forecasting is also essential to this role, ensuring that the restaurant operates efficiently and profitably.
Overall, the Assistant Manager position at Pei Wei offers a challenging and rewarding opportunity for experienced managers who thrive in a dynamic restaurant environment. This role is integral to the ongoing success and growth of the restaurant and provides career development opportunities by working closely with senior management. Pei Wei values leadership that inspires team collaboration, enforces high standards, and continuously seeks improvement in all facets of restaurant operations. This position is suitable for candidates who enjoy a fast-paced work setting and who are committed to making a positive impact on both customers and employees.
Job Requirements
- Two years management experience for external candidates
- one year Pei Wei Manager experience or six months Pei Wei Manager experience and one year previous restaurant management experience for internal candidates
- high school diploma or GED preferred
- ability to apply data from multiple sources to support fact-based decisions
- makes decisions in a timely manner
- balances urgency with long-term execution
- demonstrates good judgement
- quickly grasps and applies new concepts
- completes FOH and BOH certification
- competent in FOH and BOH
- ability to train team members in all positions
- observes team member behaviors and provides constructive coaching
- able to stand and walk for eight to ten hours per shift
- able to reach, bend, balance, and transport objects up to 30 lbs
Job Qualifications
- Two years management experience for external candidates
- one year Pei Wei Manager experience or six months Pei Wei Manager experience and one year previous restaurant management experience for internal candidates
- high school diploma or GED preferred
- ability to apply data from multiple sources to support fact-based decisions
- ability to make timely decisions that balance urgency with long-term execution
- demonstrates good judgement
- ability to quickly grasp and apply new concepts
- leverages previous experiences to solve new problems
- completes FOH and BOH certification
- competence in front of house and back of house operations
- ability to train team members in all positions
- consistently provides constructive coaching and ongoing feedback
- demonstrates leadership in building team member confidence and performance
Job Duties
- Handles guest service issues professionally and with composure
- fosters a safe, respectful and quality employee experience
- partners with the GM to identify and address opportunities to increase business results using the P&L
- accountable for following and executing all state safety and sanitation guidelines
- consistently ensures proper timing and production of all food orders
- supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
- is responsible for maintaining all product quality standards by performing regular line checks
- thoroughly completes all prep lists, order guides, and all cost and food inventories
- supports the goals of the business including but not limited to food costs, labor, and team member retention
- supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
- is responsible for assisting the General Manager in recruiting, hiring, training
- acts as a goodwill ambassador to the community of Pei Wei
- is responsible for regular repairs and maintenance of the restaurant
- is responsible for assisting the General Manager in the development of other managers and Shift Leaders
- is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
- partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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