Restaurant & Retail Associate

Ghirardelli is a renowned premium chocolate company with a rich history and a strong commitment to both tradition and innovation. Established as an iconic brand, Ghirardelli continues to set the standard in the chocolate industry by offering a unique blend of high-quality products and exceptional customer experiences. As part of the iconic Ghirardelli Square and a legacy spanning over 140 years, the company prides itself on Making Life A Bite Better – a mission that fuels every aspect of its operations, from product development to customer service.

Ghirardelli operates as both a chocolate manufacturer and a retailer with a focus on delivering an unparalleled premium chocolate experience. The company’s restaurant and retail divisions have evolved significantly over the past decades, growing from a single soda fountain and retail store into a dynamic operation employing over 700 associates. This growth reflects Ghirardelli’s ongoing success as it strives to be America’s number one premium chocolate company. Employees at Ghirardelli are valued contributors who directly influence the company’s growth and overall success.

The Restaurant/Retail Associate position at Ghirardelli offers an exciting opportunity for individuals eager to be part of a world-class team that blends retail sales with restaurant service. This role is full-time and hourly, with immediate openings available. The starting pay is $17.00 per hour plus tips, and employees can also benefit from holiday pay at 1.5 times the regular rate for hours worked during holidays. Employee perks include a free sundae or shake on every shift, a generous 50% discount on all merchandise, and quarterly bonus opportunities. Store hours are Monday through Friday and Sunday from 10:00 am to 9:00 pm, with Saturday hours until 10:00 pm. Shifts may also require up to two hours before or after store hours for preparation and cleaning.

In this role, employees will take on a variety of responsibilities encompassing both retail and restaurant duties. They act as ambassadors of the Ghirardelli brand, providing exceptional guest service, handling cash and credit transactions responsibly, and maintaining product presentation standards. Associates will engage in tasks including stocking merchandise, gift wrapping, candy making, and operating fountain equipment. These diverse duties require high energy, reliability, and a strong work ethic. Flexibility to work nights, weekends, and holidays is essential.

Success in this role depends on the ability to work collaboratively as part of a team and maintain a superior level of service while upholding Ghirardelli’s brand image. Knowledge of the product line and company history is important, as employees use this information to assist and upsell to guests effectively. Maintaining food safety and cleanliness standards across all areas of the store is also a critical responsibility.

Overall, this position is ideal for individuals passionate about retail, food service, and premium products who are looking for a rewarding work environment with opportunities for personal and professional growth. Ghirardelli’s commitment to its employees and guests makes it a desirable place to build a career in the food and retail industry.