Restaurant & Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading company in the location-based entertainment industry with over 360 venues across North America. Specializing in experiential offerings such as bowling, arcade amusements, water parks, and family entertainment centers, Lucky Strike Entertainment delivers unique and memorable recreational experiences. The company also owns the Professional Bowlers Association, the premier league of bowling, which reaches millions of fans globally through its expanding media presence. Known for creating vibrant and fun environments, Lucky Strike focuses on combining entertainment, social experiences, and delicious food to create a comprehensive guest experience that appeals to a broad demographic. Every center is designed not just as a place to visit but as a social hub for fun, parties, and unforgettable moments.

The role of Restaurant/Entertainment Manager at Lucky Strike Entertainment is dynamic and fast-paced, centered around coordinating various aspects of the venue to ensure guests have an exceptional experience. This position is active and involves being on one’s feet, managing multiple team members, and solving problems in real time to keep operations flowing smoothly. Restaurant/Entertainment Managers support the General Manager with all facets of center management and take charge in their absence, overseeing everything from entertainment activities like bowling and arcade games to food and beverage operations and property maintenance. They maintain an unwavering commitment to guest satisfaction and are dedicated to fostering the development and success of their hourly team members.

This role is a great stepping stone for those aspiring to become a General Manager within the company. Restaurant/Entertainment Managers focus heavily on guest engagement, operational excellence, and team leadership. They act as champions for guests by delivering outstanding service, handling feedback, and resolving complaints effectively. Scheduling is managed carefully to align staffing levels with guest needs and maximize the overall experience. Managers also drive business growth by executing marketing strategies targeted at specific opportunities such as leagues and open-play bowling. Partnering with league bowlers and officers to nurture league business and handle associated administrative functions is a critical aspect of this role.

Recruiting, training, and scheduling a talented hourly staff are fundamental responsibilities, along with motivating and leveraging the unique strengths of each team member to optimize satisfaction and productivity. A significant part of the role involves overseeing the Food & Beverage program, ensuring high-quality standards and exceptional guest experiences, while promoting a culture that supports ongoing sales growth. Flexibility is essential, as shifts can vary and may include nights, weekends, holidays, and extended hours to meet operational needs. This position offers an hourly wage ranging from $26 to $30 and includes performance-based incentives. A competitive total rewards package is also provided, featuring healthcare coverage and various other benefits. Applicants will find a supportive environment that encourages advancement and values great leaders and team players dedicated to creating outstanding entertainment and dining experiences.