Restaurant & Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment company with over 360 locations across North America. The company specializes in offering diverse experiential entertainment options including bowling, arcade games, water parks, and family entertainment centers. As the owner of the Professional Bowlers Association, Lucky Strike Entertainment combines thrilling sports and engaging amusements to provide a vibrant and dynamic environment for guests. Known for its commitment to delivering exceptional guest experiences and fostering a fun and welcoming atmosphere, Lucky Strike Entertainment continuously strives to be at the forefront of the entertainment industry.

The role of Restaurant / Entertainment Manager at Lucky Strike Entertainment is an exciting and dynamic opportunity designed for professionals who thrive in active, guest-focused environments. This position is ideal for someone seeking a career path toward a General Manager role, with the Restaurant / Entertainment Manager supporting all operational aspects of a center. Those hired in this role will be responsible for overseeing everything from food and beverage services to entertainment offerings and property management. They act as the acting manager during the General Manager's absence, ensuring smooth center operations and providing top-tier guest satisfaction. The Restaurant / Entertainment Manager role requires excellent teamwork, leadership, problem-solving, and multitasking skills as it involves coordinating multiple team members and addressing real-time challenges.

Key responsibilities include championing guest satisfaction by delivering exceptional service and resolving complaints promptly, improving operational execution through staff scheduling and performance management, and driving sales by leveraging marketing strategies and fostering league partnerships. The manager will develop strong relationships with league bowlers, execute marketing campaigns including leagues and open play bowling, and lead recruitment, hiring, and training efforts for hourly staff members. They will motivate and influence their team effectively, use individual strengths to maximize productivity, and continuously cultivate a positive work environment. Further, overseeing the Food & Beverage program is a critical element, ensuring product quality, training staff in service standards, and fostering a thriving sales culture.

Working hours for this position are flexible, requiring shifts on weekends, holidays, and extended hours as needed. The role demands a hands-on approach and the ability to remain adaptable in a fast-paced entertainment setting. Candidates should be energetic, team-oriented, and dedicated to professional growth within the company. The pay rate for this role ranges from $55,000 to $65,000 annually with performance-based incentives and a comprehensive benefits package that includes healthcare coverage.

Lucky Strike Entertainment’s culture prioritizes employee development, guest engagement, and creating memorable experiences through innovative entertainment solutions. The Restaurant / Entertainment Manager will play a pivotal role in maintaining these standards and driving the center toward operational excellence and increased guest loyalty. This is an exceptional opportunity for individuals passionate about hospitality and entertainment to advance their careers within a thriving and respected organization.