Restaurant & Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment platform with over 360 locations across North America. Specializing in delivering unforgettable experiences, the company offers a wide range of entertainment options including bowling, arcade games, water parks, and family entertainment centers. As a pioneer in the entertainment industry, Lucky Strike also owns the Professional Bowlers Association, which is recognized as the major league of bowling and a thriving media property attracting millions of fans worldwide. The organization is committed to creating an engaging, fun, and dynamic environment for both its guests and employees, making it an exciting place to work and grow.

The role of Restaurant / Entertainment Manager at Lucky Strike Entertainment is a vibrant and challenging position ideal for individuals who thrive in fast-paced environments. This role is essential in bringing the company’s vision to life, blending entertainment with exceptional food and beverage experiences while managing a team dedicated to guest satisfaction. Restaurant / Entertainment Managers assist the General Manager in all operational aspects of the center, and in the General Manager’s absence, take full responsibility for the center’s daily management, including entertainment, food and beverage, property, and equipment oversight.

This position requires someone who excels in multitasking, team leadership, and problem-solving on the spot. The manager is a guest service champion, delivering outstanding customer experiences and actively responding to guest feedback and complaints. They continually refine operational processes, schedule staffing to meet business needs, and implement marketing strategies to boost sales through leagues, open play, and other market opportunities. Building and maintaining positive relationships with league bowlers and officers is an important part of the role, alongside handling league administration.

A key focus is recruiting, training, and developing a talented hourly team, ensuring consistent execution of corporate standards and fostering a vibrant sales culture in the center’s food and beverage operations. Flexible scheduling is crucial, as the role requires working various shifts including nights, weekends, holidays, and extended hours when necessary.

Lucky Strike Entertainment prides itself on its performance-based incentives and competitive total rewards package, which includes healthcare coverage and various other benefits. This career path is ideal for those looking to progress towards a General Manager position and who are passionate about leading teams in a fun, fast-moving entertainment environment.