Restaurant & Operations Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, stands as one of the world's premier location-based entertainment platforms. With an extensive presence spanning over 360 locations across North America, Lucky Strike Entertainment offers a dynamic array of experiential entertainment options, including bowling, amusements, water parks, and family entertainment centers. Notably, the company owns the Professional Bowlers Association, which is recognized as the major league of bowling and has grown into a celebrated media property with millions of fans globally. The company's commitment to delivering exceptional entertainment experiences is foundational to its continued growth and industry leadership. For more information, interested individuals can visit ir.luckystrikeent.com.

The role of the Restaurant / Entertainment Manager at Lucky Strike Entertainment is an active and engaging position vital to the operational success of each center. These managers bring the brand’s vision alive by combining elements of entertainment like bowling and arcade games with great food and memorable parties. The role involves coordinating multiple team members, problem-solving in real-time, and maintaining a lively environment that ensures guests have an outstanding experience.

These managers assist the General Manager in all aspects of center operations, including entertainment, food and beverage, property management, and equipment oversight. In the absence of the General Manager, the Restaurant / Entertainment Manager takes full responsibility for the center, ensuring seamless management of the floor and all activities. A primary focus is maintaining unwavering commitment to guest satisfaction while fostering the development of the hourly staff team. This role provides a crucial stepping stone for those aspiring to advance to a General Manager position within Lucky Strike Entertainment.

The Restaurant / Entertainment Manager’s daily responsibilities include prioritizing guests by delivering exceptional customer service, actively seeking and addressing feedback, and resolving complaints effectively. They continuously strive for operational excellence by optimizing staffing levels and execution to enhance guest experiences. Managers are expected to capitalize on business opportunities such as leagues or open play bowling by implementing effective marketing strategies. Building and nurturing good relationships with league bowlers and officers is essential to growing league business and fulfilling administrative duties related to league management.

Recruiting, hiring, training, and scheduling a talented hourly team form a core part of the role. Effective leadership is critical, requiring motivation skills that leverage individual team member strengths to maximize productivity and guest satisfaction. Driving food and beverage sales by managing and expanding those programs is another key responsibility, along with ensuring the highest quality standards and consistent execution of corporate initiatives.

Flexibility is essential, as managers must be available for varying shifts, including nights, weekends, holidays, and extended workdays. This dynamic role blends leadership, customer service, operational management, and business development in a fun, fast-paced entertainment environment. The pay range for this position is competitive, from $36.05 to $38.46 per hour, with additional performance-based incentives and a comprehensive rewards package including healthcare coverage and other benefits that support the total employee experience.