Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive compensation package
Quarterly performance-based bonus program eligibility
Comprehensive health insurance
Dental Insurance
Vision Insurance
Long and short-term disability coverage
Employee assistance program (EAP)
Buster's Legacy Fund support
401k retirement plan with company match
complimentary meals while on duty
Free access to games
Strong leadership team with multiple managers per shift
Engaging and fun company culture
Significant career advancement opportunities
Professional growth pathways with Dave & Buster's and Main Event Entertainment
Job Description
Dave & Buster's is a prominent restaurant and entertainment company known for delivering a unique blend of dining and interactive gaming experiences. With locations across the United States and Canada, Dave & Buster's creates an energetic atmosphere where guests can enjoy a full-service restaurant alongside cutting-edge entertainment offerings. The establishment thrives on providing a vibrant, fun, and engaging environment, making it a popular destination for families, groups of friends, and corporate events alike. The company has built a strong reputation for combining a lively dining experience with state-of-the-art arcade games, sports viewing areas, and event spaces, making it a leader in the restaurant-entertainment industry.
As a Restaurant and Operations Manager at Dave & Buster's, you become a pivotal leader responsible for overseeing the day-to-day operations of a high-energy restaurant and entertainment venue. This role is essential in ensuring guests receive top-tier food and beverage service while also enjoying a memorable experience filled with fun and games. The manager will lead a dedicated team to uphold the highest standards in guest service, food quality, and operational excellence. This involves not only managing operational processes and staff but also fostering a positive and proactive culture that motivates employees and sets the tone for memorable guest interactions. The role requires strong leadership skills, the ability to work in a fast-paced and dynamic environment, and a passion for providing exceptional customer service. As part of the management team, you will be responsible for talent management, financial oversight including cost control and labor optimization, and a hands-on approach to daily challenges. The position demands working a demanding schedule averaging 50 hours per week, including evenings, weekends, and holidays, in a vibrant and sometimes loud setting where multitasking and strong communication are key.
Overall, this position offers a competitive compensation package with additional benefits and opportunities for career advancement within two leading brands: Dave & Buster's and Main Event Entertainment. You will be joining an engaging and fun company culture that values impactful leadership, results-oriented performance, and providing an exceptional guest experience every day.
As a Restaurant and Operations Manager at Dave & Buster's, you become a pivotal leader responsible for overseeing the day-to-day operations of a high-energy restaurant and entertainment venue. This role is essential in ensuring guests receive top-tier food and beverage service while also enjoying a memorable experience filled with fun and games. The manager will lead a dedicated team to uphold the highest standards in guest service, food quality, and operational excellence. This involves not only managing operational processes and staff but also fostering a positive and proactive culture that motivates employees and sets the tone for memorable guest interactions. The role requires strong leadership skills, the ability to work in a fast-paced and dynamic environment, and a passion for providing exceptional customer service. As part of the management team, you will be responsible for talent management, financial oversight including cost control and labor optimization, and a hands-on approach to daily challenges. The position demands working a demanding schedule averaging 50 hours per week, including evenings, weekends, and holidays, in a vibrant and sometimes loud setting where multitasking and strong communication are key.
Overall, this position offers a competitive compensation package with additional benefits and opportunities for career advancement within two leading brands: Dave & Buster's and Main Event Entertainment. You will be joining an engaging and fun company culture that values impactful leadership, results-oriented performance, and providing an exceptional guest experience every day.
Job Requirements
- Must be at least 21 years of age
- Thrive in a dynamic, high-volume environment combining full-service restaurant and entertainment
- Driven by tangible results and guest satisfaction
- Relentless pursuit of excellence with consistent performance track record
- Comfortable working in a high-energy, loud environment with multiple distractions
- Ability to inspire and guide a team to deliver an exceptional guest experience
Job Qualifications
- Minimum of two years of relevant leadership experience in the restaurant or hospitality industry
- Skilled in financial management, including controlling food and beverage costs and optimizing labor efficiency
- Exceptional communication skills to engage and motivate the team and create a welcoming atmosphere for guests
- Demonstrated physical and mental stamina to manage high-volume business days and a demanding schedule
- Proven capability to manage the full scope of operations, from day-to-day details to strategic planning
- Genuine, impactful leadership abilities
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Lead and mentor hourly team members to consistently deliver a best-in-class guest experience
- Display proactive leadership by personally interacting with team members and guests to ensure a positive and welcoming environment for all
- Oversee all aspects of talent management, including recruiting, hiring, training, coaching, and fostering continuous professional development for a guest-focused team
- Embody and champion our core values, while collaborating with the leadership team to drive business results and achieve operational excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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