Restaurant & Operations Manager

Deer Park, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

A competitive compensation package

Eligibility for our quarterly performance-based bonus program

Access to an Employee Assistance Program (EAP)

The Buster's Legacy Fund, offering support to team members facing hardship

A 401K retirement plan with company match

complimentary meals while on duty

Free access to our games

Work alongside a strong leadership team with multiple managers on every shift

An engaging and fun company culture

Significant opportunities for career advancement

Job Description

Dave & Buster's is a leading entertainment and dining establishment that seamlessly blends a full-service restaurant with a cutting-edge gaming arcade, offering an exhilarating experience for guests of all ages. Known for its vibrant atmosphere and innovative approach to combining food, fun, and games, Dave & Buster's is a favorite destination for families, friends, and corporate events alike. The company prides itself on delivering not only exceptional dining but also an unforgettable entertainment experience, making it a unique player in the hospitality and entertainment industry.

As a Restaurant and Operations Manager at Dave & Buster's, you will play a crucial role in ensuring the smooth operation and success of this high-energy restaurant and entertainment venue. This position is designed for a dynamic leader who can balance the rigors of managing a fast-paced food and beverage operation with the creative challenge of maintaining an engaging, entertaining environment for guests. You will be responsible for upholding the company's high standards of service and operational excellence while fostering a team culture filled with proactive leadership and positive interactions. Your leadership will directly influence both guest satisfaction and team performance, making your role vital to the venue's daily success and long-term growth.

In this role, you will not only oversee day-to-day operational details but also engage in strategic planning to continually advance business objectives and operational efficiencies. You are expected to inspire and cultivate a team of hourly employees, ensuring everyone is aligned with Dave & Buster's mission to provide a memorable and fun experience. The role demands exceptional communication skills, relentless energy, and a dedication to excellence, with the ability to motivate staff and address guest needs with a genuine and approachable leadership style. Your efforts will contribute to creating an environment where guests leave happy and staff feel valued and empowered.

This management position requires a minimum of two years’ leadership experience in the hospitality or restaurant industry, combined with proven financial management skills to control costs and optimize labor. Flexibility to work evenings, weekends, and holidays is essential to meet the demands of this busy entertainment venue. Successfully balancing operational execution with team engagement and business strategy will position you as a pivotal member of the leadership team at Dave & Buster's. The company offers a competitive compensation package, comprehensive benefits, and significant opportunities for career advancement within two premier entertainment brands: Dave & Buster's and Main Event Entertainment.

Job Requirements

Must be at least 21 years of age
Flexibility to work evenings, weekends, and holidays as required by the business
Comfortable working in a high-energy, loud environment with multiple distractions
Thrive in a dynamic, high-volume environment combining a full-service restaurant with cutting-edge entertainment

Job Qualifications

You thrive in a dynamic, high-volume environment that combines a full-service restaurant with cutting-edge entertainment
You possess exceptional communication skills to engage and motivate your team and to create a welcoming atmosphere for our guests
You are driven by tangible results and the satisfaction of seeing your direct impact on both guest happiness and team performance
A relentless pursuit of excellence and a track record of consistently exceeding performance targets
Demonstrated physical and mental stamina to manage high-volume business days and work a demanding schedule averaging 50 hours per week
Proven capability to manage the full scope of operations, from meticulous day-to-day details to strategic, big-picture planning
Must be at least 21 years of age
A minimum of two years of relevant leadership experience in the restaurant or hospitality industry
Skilled in financial management, including controlling food/beverage costs and optimizing labor efficiency
The capacity to inspire and guide a team to deliver an exceptional and memorable guest experience
Genuine, impactful leadership abilities
Flexibility to work evenings, weekends, and holidays as required by the business
Comfortable working in a high-energy, loud environment with multiple distractions

Job Duties

This role requires a unique individual who can successfully orchestrate a top-tier food and beverage operation while ensuring every guest leaves with a smile and a memorable, fun-filled experience
You'll be entrusted with maintaining our high standards of service and operational excellence, inspiring your team to deliver on our promise of food, fun, and games
You're not just managing a team
you're cultivating a culture of proactive leadership and positive interactions that set the stage for an unforgettable experience for both our staff and guests
Lead and mentor hourly team members to consistently deliver a best-in-class guest experience
Display proactive leadership by personally interacting with team members and guests to ensure a positive and welcoming environment for all
Oversee all aspects of talent management, including recruiting, hiring, training, coaching, and fostering continuous professional development for a guest-focused team
Embody and champion our core values, while collaborating with the leadership team to drive business results and achieve operational excellence