Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Competitive compensation package
Quarterly performance-based bonus program eligibility
Comprehensive health insurance
Dental Insurance
Vision Insurance
Long and short-term disability coverage
Employee assistance program (EAP)
Buster's Legacy Fund
401k retirement plan with company match
complimentary meals while on duty
Free access to games
strong leadership team
Engaging and fun company culture
Significant career advancement opportunities
Professional growth pathways with Dave & Buster's and Main Event Entertainment
Job Description
Dave & Buster's is a leading restaurant and entertainment company known for blending a full-service dining experience with state-of-the-art gaming and entertainment. Recognized for its vibrant, energetic atmosphere, Dave & Buster's offers guests a fun-filled escape where food, fun, and games come together seamlessly. With locations across the country, the company has established itself as a top destination for guests seeking a unique combination of dining and entertainment under one roof. Employing a team dedicated to exceptional service and memorable experiences, Dave & Buster's fosters a culture where innovation, teamwork, and guest satisfaction are at the core of every operation.
The role of Restaurant and Operations Manager at Dave & Buster's is an exciting and dynamic leadership position requiring a strong leader who can balance the demands of a high-volume restaurant environment with the complexities of an entertainment venue. As a pivotal figure within the operation, the manager is responsible not only for maintaining the highest standards of food and beverage service but also for inspiring a team that continuously delivers exceptional guest experiences. This role involves hands-on leadership, overseeing daily operations, managing talent acquisition and development, controlling financial metrics such as food and beverage costs and labor efficiency, and driving overall operational excellence. The position demands a proactive leader who thrives in a fast-paced, high-energy environment and is committed to fostering a positive, inclusive workplace culture. With a schedule averaging 50 hours per week, including evenings, weekends, and holidays, this position is suited for a candidate driven by results, passionate about guest satisfaction, and capable of managing both strategic planning and day-to-day challenges effectively. Working closely with a team of managers, this role offers significant opportunities for professional growth within a company that operates two strong brands: Dave & Buster's and Main Event Entertainment, both renowned for their dedication to entertainment and hospitality excellence.
The role of Restaurant and Operations Manager at Dave & Buster's is an exciting and dynamic leadership position requiring a strong leader who can balance the demands of a high-volume restaurant environment with the complexities of an entertainment venue. As a pivotal figure within the operation, the manager is responsible not only for maintaining the highest standards of food and beverage service but also for inspiring a team that continuously delivers exceptional guest experiences. This role involves hands-on leadership, overseeing daily operations, managing talent acquisition and development, controlling financial metrics such as food and beverage costs and labor efficiency, and driving overall operational excellence. The position demands a proactive leader who thrives in a fast-paced, high-energy environment and is committed to fostering a positive, inclusive workplace culture. With a schedule averaging 50 hours per week, including evenings, weekends, and holidays, this position is suited for a candidate driven by results, passionate about guest satisfaction, and capable of managing both strategic planning and day-to-day challenges effectively. Working closely with a team of managers, this role offers significant opportunities for professional growth within a company that operates two strong brands: Dave & Buster's and Main Event Entertainment, both renowned for their dedication to entertainment and hospitality excellence.
Job Requirements
- Minimum of two years of relevant leadership experience in restaurant or hospitality industry
- Must be at least 21 years of age
- Demonstrated physical and mental stamina to manage high-volume business days and demanding schedule
- Skilled in financial management including controlling food/beverage costs and optimizing labor efficiency
- Exceptional communication skills to engage and motivate team and guests
- Ability to work in a high-energy, loud environment with multiple distractions
- Flexibility to work evenings, weekends, and holidays as required
Job Qualifications
- Thrive in a dynamic, high-volume environment combining a full-service restaurant with cutting-edge entertainment
- Possess exceptional communication skills to engage and motivate team and guests
- Driven by tangible results and satisfaction from impacting guest happiness and team performance
- Have a relentless pursuit of excellence and a track record of exceeding performance targets
- Demonstrate physical and mental stamina for high-volume days and demanding schedule
- Proven capability in managing full scope of operations from day-to-day details to strategic planning
- Minimum of two years of relevant leadership experience in the restaurant or hospitality industry
- Skilled in financial management including food/beverage cost control and labor optimization
- Genuine, impactful leadership abilities
- Comfortable working in a high-energy, loud environment with distractions
- Flexible to work evenings, weekends, and holidays as required
- Must be at least 21 years of age
Job Duties
- Lead and mentor hourly team members to consistently deliver a best-in-class guest experience
- Display proactive leadership by personally interacting with team members and guests to ensure a positive and welcoming environment for all
- Oversee all aspects of talent management including recruiting, hiring, training, coaching, and fostering continuous professional development for a guest-focused team
- Embody and champion core values while collaborating with the leadership team to drive business results and achieve operational excellence
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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