Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
performance-based incentives
Retirement Plan
employee discount
Job Description
Lucky Strike Entertainment, formerly known as Bowlero Corp, is a leading location-based entertainment platform with over 360 locations across North America. As a company, Lucky Strike Entertainment is dedicated to providing immersive and memorable experiences through its diverse offerings in bowling, amusement games, water parks, and family entertainment centers. Additionally, the company owns the Professional Bowlers Association, a major bowling league and media property that engages millions of fans worldwide. The organization prides itself on creating an energetic and fun environment where guests can enjoy top-tier entertainment combined with great food and vibrant social experiences.
The Restaurant / Entertainment Manager position at Lucky Strike Entertainment is a dynamic and engaging role designed for individuals passionate about hospitality, team leadership, and delivering exceptional guest experiences. This role functions as the right hand to the General Manager, taking charge of daily operations across various departments including food and beverage, entertainment, customer service, and property management. The manager actively ensures all aspects of the center are running smoothly, delivering outstanding guest satisfaction while supporting and developing the hourly staff team. This position requires a highly active individual who excels at multitasking, quick problem-solving, and motivating a diverse team in a fast-paced environment.
As a Restaurant / Entertainment Manager, you will be responsible for maintaining an inviting atmosphere where guests feel valued and engaged. You will champion guest satisfaction by consistently delivering excellent customer service, soliciting feedback, and swiftly addressing and resolving any complaints. Additionally, you will be instrumental in driving the center's sales through strategic marketing efforts, fostering strong partnerships with bowling leagues, and expanding the food and beverage program with a focus on quality and service standards. Recruitment, training, and scheduling of center staff are also critical components of the role, as you build and nurture an all-star team geared towards operational excellence.
Flexibility is key to success in this position, as you will often work varied shifts, including nights, weekends, holidays, and occasionally extended workdays. The role also offers a clear career progression path, serving as an excellent stepping stone towards becoming a General Manager within the organization. With a competitive salary range between $55,000 and $65,000, combined with performance-based incentives and a comprehensive benefits package, this position offers rewarding professional growth in a vibrant entertainment setting. Lucky Strike Entertainment promotes a culture of continuous improvement, team development, and guest-centric operations that maintains its reputation as a premier destination for fun and excitement.
The Restaurant / Entertainment Manager position at Lucky Strike Entertainment is a dynamic and engaging role designed for individuals passionate about hospitality, team leadership, and delivering exceptional guest experiences. This role functions as the right hand to the General Manager, taking charge of daily operations across various departments including food and beverage, entertainment, customer service, and property management. The manager actively ensures all aspects of the center are running smoothly, delivering outstanding guest satisfaction while supporting and developing the hourly staff team. This position requires a highly active individual who excels at multitasking, quick problem-solving, and motivating a diverse team in a fast-paced environment.
As a Restaurant / Entertainment Manager, you will be responsible for maintaining an inviting atmosphere where guests feel valued and engaged. You will champion guest satisfaction by consistently delivering excellent customer service, soliciting feedback, and swiftly addressing and resolving any complaints. Additionally, you will be instrumental in driving the center's sales through strategic marketing efforts, fostering strong partnerships with bowling leagues, and expanding the food and beverage program with a focus on quality and service standards. Recruitment, training, and scheduling of center staff are also critical components of the role, as you build and nurture an all-star team geared towards operational excellence.
Flexibility is key to success in this position, as you will often work varied shifts, including nights, weekends, holidays, and occasionally extended workdays. The role also offers a clear career progression path, serving as an excellent stepping stone towards becoming a General Manager within the organization. With a competitive salary range between $55,000 and $65,000, combined with performance-based incentives and a comprehensive benefits package, this position offers rewarding professional growth in a vibrant entertainment setting. Lucky Strike Entertainment promotes a culture of continuous improvement, team development, and guest-centric operations that maintains its reputation as a premier destination for fun and excitement.
Job Requirements
- Bachelor's degree
- minimum 2 years of management experience in relevant food and beverage or entertainment operations
- strong interpersonal and communication skills
- ability to work varied shifts including nights, weekends, and holidays
- capacity for multitasking and problem-solving in a fast-paced environment
- physical ability to walk, bend, stand for extended periods, and lift objects with assistance
- dedication to guest satisfaction and team development
- flexibility to adapt to changing operational needs
Job Qualifications
- Bachelor's degree
- 2+ years of management experience in kitchen, bar, restaurant, or food service operations
- ability to supervise center operations staff
- strong team player
- exceptional people development skills
- customer service expertise
- knowledge of POS register systems
Job Duties
- Be a champion for guests by delivering exceptional service
- solicit and address guest feedback and complaints
- continually improve operational execution and schedule staffing levels
- execute marketing strategies to drive sales including leagues and open play bowling
- develop and maintain relationships with league bowlers and officers
- recruit, hire, train, and schedule hourly staff
- lead and motivate the team to maximize guest satisfaction and center productivity
- oversee and expand food and beverage program ensuring quality and guest satisfaction
- provide ongoing training to ensure corporate initiative execution
- maintain flexibility to work varied shifts including nights, weekends, and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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