Resort Valet Attendant - Margaritaville Resort Lake Conroe

Huntsville, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for guests, patients, visitors, and clients. Recognized as a company where employees find meaningful careers rather than just jobs, Towne Park focuses on delivering compassionate and friendly service to make a positive impact on the lives of millions of people daily. Whether easing the anxiety of a patient and their family, providing a memorable experience to visitors in new cities, or supporting colleagues, Towne Park fosters an environment where every interaction is an opportunity to brighten someone's day. The company culture values teamwork, respect, and dedication to excellence in hospitality, making it a rewarding place to work with opportunities for personal and professional growth.

The role of Guest Service Associate at Towne Park invites individuals to join a team that prides itself on warm, attentive and professional service. This position centers on providing outstanding hospitality by assisting guests with their vehicles and luggage. Responsibilities include parking and retrieving guest vehicles safely and efficiently, welcoming guests with a friendly demeanor, and offering assistance with bell services and luggage storage. The Guest Service Associate also helps guests with directions, taxi services, reservations, and general inquiries to enhance their overall experience. This role requires attentiveness to detail, excellent communication skills, and a commitment to safety and customer satisfaction.

The compensation for this position is competitive, with a base hourly wage ranging from $10 to $11 plus tips that can range from $13 to $15 per hour, reflecting the essential nature of the role in delivering premium guest experiences. The work schedule is flexible and depends on resort business volumes, with an emphasis on open and weekend availability. Towne Park offers a range of benefits for eligible employees, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. Eligibility for benefits depends on job classification, employment length, and hours worked, emphasizing the company's commitment to employee well-being and support.

This position is ideal for energetic individuals who thrive in dynamic environments and are passionate about providing excellent customer service. The physical demands and working conditions of the job require the ability to perform tasks such as lifting, walking, standing, running, and navigating various weather conditions. Towne Park supports employees by offering reasonable accommodations for individuals with disabilities to succeed in their roles. Working as a Guest Service Associate at Towne Park means becoming part of a company that values your contributions and provides the resources and environment to help you succeed and grow in the hospitality industry.

Job Requirements

High school diploma or GED
Valid driver's license for the state of employment or within commutable distance
One month related experience or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add and subtract three digit numbers and multiply and divide by tens and hundreds
Ability to perform these operations using American money units
Ability to understand 24-hour and military time systems
Ability to understand parking rates
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold valid driver's license for the state of employment or within commutable distance
One month related experience or training, or equivalent combination of education and experience
Knowledge of customer and personal service principles and processes
Ability to read and write standard English
Ability to comprehend simple instructions, correspondence and memos
Ability to write simple correspondence
Ability to effectively present information to guests, clients and employees
Ability to perform basic arithmetic and understand American money units
Ability to understand 24-hour and military time systems
Ability to perform parallel parking
Ability to operate a manual transmission is highly desirable

Job Duties

Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
Acknowledge and greet guests within five feet using guest last names
Use salutation of the day and welcome guests
Practice proper phone etiquette
Park and retrieve vehicles driving slowly and cautiously
Assist guests with bell services and luggage storage
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and inquiries
Provide information about facility outlets, meeting rooms, amenities and local attractions
Deliver messages, items and guest amenities as requested
Shuttle guests to approved locations
Explain parking rates and retrieval procedures to guests
Issue claim checks after receiving vehicle keys and collect claim checks prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check
Calculate and collect revenue when needed