Resort Guest Services Manager

Boca Raton, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $24.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

401(k)

Complimentary associate parking

complimentary shift meal

25% discount in Resort outlets

Team member discount at resorts within the collection

Friends and family discount

Job Description

Opal Grand Oceanfront Resort & Spa is a prestigious 5-Diamond Luxury Resort located in the vibrant heart of Delray Beach, offering breathtaking views of the sunny Atlantic waters. Known for its exceptional service and upscale amenities, this resort attracts discerning travelers seeking a luxurious and memorable experience. With its prime location and commitment to excellence, Opal Grand Oceanfront Resort & Spa has established itself as a leading destination for luxury hospitality on Florida’s east coast.

The environment at Opal Grand embodies a culture that values its team members highly, recognizing that exceptional guest satisfaction is rooted in the passion a... Show More

Job Requirements

High School Diploma or equivalent
Proven supervisory experience in a luxury front office environment
Ability to work weekends, evenings and holidays
Strong interpersonal and communication abilities
Skilled in time management and organization
Experience handling conflict resolution
Patient with good listening skills

Job Qualifications

High School Diploma/GED required
Additional education preferred
Previous experience in supervisory role in a front office luxury resort
Must be able to work weekends, evenings and holidays
Exceptional interpersonal skills
Written and verbal communication skills
Good time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Job Duties

Welcomes and completes established check-in/check-out procedures for arriving guests
Answers inquiries and accepts reservations, both in person and by telephone
Communicates effectively both orally and in writing to provide clear direction to staff
Maintains good customer relations by staying well-informed of all in-house and area functions
Controls cash transactions at the Front Desk and maintains responsibility for personal bank
Maintains a friendly, cheerful and courteous demeanor at all times
Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through phone calls
Develop employee morale and ensure training of Front Office personnel
Maximize room revenue and occupancy by reviewing status daily
Monitor credit report and maintain close observation of daily house count
Participate in required MOD program as scheduled and complete checklist during most nights and weekends
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Operate radios efficiently and professionally in communicating with hotel staff
Ensure that employees are attentive, friendly, helpful and courteous to all guests, managers and other employees at all times
Focus the Guest Services Department on their role in contributing to the guest satisfaction scores
Monitor all VIPs, special guests and requests and follow SOP's
Review Front Office log book and Service Recovery log daily
Be familiar with all corporate/sales sponsored programs, special promotions and offers, and arriving VIPs daily
Perform other duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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