Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee assistance program
Travel Discounts
stock purchase program
Job Description
Hilton Grand Vacations is a renowned hospitality company that operates a network of luxury vacation properties across the globe. With a commitment to providing exceptional guest experiences, Hilton Grand Vacations offers spacious accommodations, world-class amenities, and personalized services that cater to families, couples, and leisure travelers alike. Their focus on quality, comfort, and memorable stays has established them as a leader in the vacation ownership industry. The company fosters an inclusive culture that values diversity, professional growth, and work-life balance, making it a top choice for hospitality professionals seeking rewarding career opportunities.
The Cancun Resort Las Vegas, a Hilton Vacation Club property, is a vibrant resort featuring 446 spacious villas and penthouse suites. This resort is designed to provide guests with a perfect blend of relaxation and excitement, featuring amenities such as a cascading pyramid waterfall, four water slides, two swimming pools, a poolside café, and an activity center. Located just six miles south of the Las Vegas Strip and close to premium outlet shopping, the resort offers a tranquil retreat while maintaining easy access to the city’s entertainment and attractions.
The General Manager position at Cancun Resort Las Vegas plays a critical role in overseeing the entire resort operation, ensuring exceptional guest satisfaction, strong team leadership, and sound financial management. This leadership role requires a dynamic individual capable of driving operational excellence across various departments including front office, housekeeping, maintenance, security, and recreational services. The General Manager must also excel in building and maintaining strong customer relationships, fostering a culture that prioritizes people and inclusivity, and managing collaboration among internal teams and external partners such as the Homeowners Association and vendors.
This full-time role offers a competitive compensation package along with comprehensive healthcare options starting from day one, a travel discounts program for hotel stays worldwide, and an Employee Assistance Program focusing on employee well-being. Additionally, Hilton Grand Vacations provides numerous learning and advancement opportunities, a flexible paid time off plan for managerial employees, and a culture that promotes work-life balance.
As the General Manager, you will be responsible for maintaining operational budgets through effective cost and labor controls, conducting inspections to uphold high standards for guest units and resort facilities, and ensuring compliance with safety, security, and labor laws. You will represent the resort by maintaining open communication with the Homeowners Association Board and collaborate closely with developers, project managers, and sales and marketing teams to support the resort’s overall success.
Hilton Grand Vacations values diversity and equal opportunity employment. The company supports reasonable accommodations for individuals with disabilities to ensure an inclusive hiring process and workplace environment. This leadership position is ideal for a seasoned professional with a strong background in vacation ownership operations, financial management, and team development, all aimed at delivering a guest-centric experience and sustaining the resort’s reputation for excellence.
The Cancun Resort Las Vegas, a Hilton Vacation Club property, is a vibrant resort featuring 446 spacious villas and penthouse suites. This resort is designed to provide guests with a perfect blend of relaxation and excitement, featuring amenities such as a cascading pyramid waterfall, four water slides, two swimming pools, a poolside café, and an activity center. Located just six miles south of the Las Vegas Strip and close to premium outlet shopping, the resort offers a tranquil retreat while maintaining easy access to the city’s entertainment and attractions.
The General Manager position at Cancun Resort Las Vegas plays a critical role in overseeing the entire resort operation, ensuring exceptional guest satisfaction, strong team leadership, and sound financial management. This leadership role requires a dynamic individual capable of driving operational excellence across various departments including front office, housekeeping, maintenance, security, and recreational services. The General Manager must also excel in building and maintaining strong customer relationships, fostering a culture that prioritizes people and inclusivity, and managing collaboration among internal teams and external partners such as the Homeowners Association and vendors.
This full-time role offers a competitive compensation package along with comprehensive healthcare options starting from day one, a travel discounts program for hotel stays worldwide, and an Employee Assistance Program focusing on employee well-being. Additionally, Hilton Grand Vacations provides numerous learning and advancement opportunities, a flexible paid time off plan for managerial employees, and a culture that promotes work-life balance.
As the General Manager, you will be responsible for maintaining operational budgets through effective cost and labor controls, conducting inspections to uphold high standards for guest units and resort facilities, and ensuring compliance with safety, security, and labor laws. You will represent the resort by maintaining open communication with the Homeowners Association Board and collaborate closely with developers, project managers, and sales and marketing teams to support the resort’s overall success.
Hilton Grand Vacations values diversity and equal opportunity employment. The company supports reasonable accommodations for individuals with disabilities to ensure an inclusive hiring process and workplace environment. This leadership position is ideal for a seasoned professional with a strong background in vacation ownership operations, financial management, and team development, all aimed at delivering a guest-centric experience and sustaining the resort’s reputation for excellence.
Job Requirements
- Bachelor's degree
- 5-7 years of experience as a general manager
- 5 years of management experience in a comparable property
- Knowledge of vacation ownership principles and HOA laws
- Strong financial management skills
- Excellent communication skills
- Ability to develop and lead teams
- Experience working with housekeeping and food and beverage vendors
- Commitment to diversity, equity and inclusion
- Ability to maintain guest safety and security
- Knowledge of labor laws
- Ability to collaborate with multiple stakeholders
Job Qualifications
- Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort
- Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
- Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion
- Must possess excellent written and verbal communication skills
- Strong financial acumen and expertise in labor control and productivity standards
- Ability to work with in-house personnel as well as third-party vendors in two disciplines: housekeeping and food and beverage
- 5-7 years of prior General Manager experience
- 5 years of management experience in a comparable property
- BA/BS/Bachelor's Degree
Job Duties
- Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
- Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
- Collaborates and builds partnerships and works collaboratively with others to meet shared objectives
- Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
- Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision
- Communicates continuously with the Homeowners Association(s) Board of Directors
- Develops and maintains cost and labor controls to ensure operation within budget
- Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
- Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
- Commitment and dedication to our people-first culture
- Ensure guest/owner safety and security
- maintain crisis management plan
- Assures compliance with labor laws and respects areas of responsibility
- Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership
- Other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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