Resort General Manager

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee assistance program

Travel Discounts

stock purchase program

Job Description

Hilton Grand Vacations is a renowned hospitality company that operates a network of luxury vacation properties across the globe. With a commitment to providing exceptional guest experiences, Hilton Grand Vacations offers spacious accommodations, world-class amenities, and personalized services that cater to families, couples, and leisure travelers alike. Their focus on quality, comfort, and memorable stays has established them as a leader in the vacation ownership industry. The company fosters an inclusive culture that values diversity, professional growth, and work-life balance, making it a top choice for hospitality professionals seeking rewarding career opportunities.

The Cancun Resort Las Vegas, a Hilton ... Show More

Job Requirements

Bachelor's degree
5-7 years of experience as a general manager
5 years of management experience in a comparable property
Knowledge of vacation ownership principles and HOA laws
Strong financial management skills
Excellent communication skills
Ability to develop and lead teams
Experience working with housekeeping and food and beverage vendors
Commitment to diversity, equity and inclusion
Ability to maintain guest safety and security
Knowledge of labor laws
Ability to collaborate with multiple stakeholders

Job Qualifications

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion
Must possess excellent written and verbal communication skills
Strong financial acumen and expertise in labor control and productivity standards
Ability to work with in-house personnel as well as third-party vendors in two disciplines: housekeeping and food and beverage
5-7 years of prior General Manager experience
5 years of management experience in a comparable property
BA/BS/Bachelor's Degree

Job Duties

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied
Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision
Communicates continuously with the Homeowners Association(s) Board of Directors
Develops and maintains cost and labor controls to ensure operation within budget
Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
Commitment and dedication to our people-first culture
Ensure guest/owner safety and security
maintain crisis management plan
Assures compliance with labor laws and respects areas of responsibility
Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership
Other duties as assigned

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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