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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Workplace wellness program
Job Description
The hiring establishment is a hotel that is seeking a dedicated and experienced Rooms Division Manager to oversee key guest contact departments within the Rooms division. This well-established hotel values outstanding guest experiences and operational excellence and is committed to maintaining high standards through its management team. The Rooms Division Manager plays a critical role in ensuring that guests receive exceptional service from the moment they enter the hotel until their departure by directing department heads and their teams with strong leadership and guidance.
The hotel operates with a focus on excellence in front office services, housekeeping, and guest r... Show More
The hotel operates with a focus on excellence in front office services, housekeeping, and guest r... Show More
Job Requirements
- Experience in front office
- accounting management
- computer experience on a PMS systems
- knowledge of manual front desk procedures
- leadership experience in a front office role
- high work ethic
- self initiative
- independent judgment
- proven customer service skills
- problem solving experience
- ability to work under high pressure
- excellent attendance
- flexibility to work varying schedules
- ability to maintain confidentiality
- strong communication skills
Job Qualifications
- Experience in front office
- accounting management
- computer experience on a PMS system
- working knowledge of manual front desk procedures
- leadership experience in a Front Office role
- proven customer service and problem solving experience
- high work ethic
- self initiative
- independent judgment
- proven experience in a high pressure, stressful environment
- ability to maintain excellent relationships with staff and maintain confidentiality
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- responsible for overall budget approval authority for rooms division departments
- monitor all room related systems that impact the guest directly
- communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations
- ensure guest reservation policies, standards and procedures are met
- ensure the effective resolution if any complaints, challenges occur
- ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- ensure guest check in/check out procedures are efficiently followed and any issues immediately resolved
- manage and administer the Manager on Duty program requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings
- understand and apply the applicable Franchise and management's Standard Operating Procedures
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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