Resort Experience Director

Westgate Lakes Resort & Spa is a stunning lakefront resort located in Central Florida, offering guests a perfect blend of relaxation, world-class entertainment, and access to the region's famous theme parks and attractions. As a part of Westgate Resorts, which has been recognized by U.S. News as one of the Best Companies to Work For, Westgate Lakes prides itself on its commitment to excellence and creating unforgettable vacation experiences. The resort thrives on its core values of integrity, passion, and work ethic, values that directly influence how the team supports the owners, serves the guests, and collaborates daily. With over 60 resorts across the company, Westgate Resorts provides ample opportunities for career growth and development, making it an inspiring place to work for individuals passionate about hospitality and guest services.

The Resort Experience Director role at Westgate Lakes Resort & Spa is a pivotal leadership position responsible for designing, executing, and continuously improving the guest experience at one of Central Florida's premier resort destinations. This role is focused on overseeing activities, entertainment, and experiential programming that make a visitor's stay memorable and enjoyable while embodying Westgate Resorts' elevated hospitality standards. The director will play a highly visible role as a leader and brand ambassador, working seamlessly with multiple departments such as resort operations, food and beverage, marketing, and guest services to deliver cohesive and engaging on-property experiences. This is an ideal opportunity for an experienced hospitality leader with a background in resorts, cruises, or large-scale entertainment operations seeking a fast-paced, guest-facing environment.

As the senior leader of the Resort Experience Department, the Resort Experience Director is responsible for strategic planning, budgeting, staffing, and performance management across various teams and venues within the resort. By analyzing guest feedback and operational data, the director continually refines programming to enhance guest satisfaction scores and encourage positive online reviews. This role requires a strong executive presence, creative vision, and excellent leadership skills to motivate diverse teams while balancing operational efficiency with engaging guest experiences. The Resort Experience Director often acts as the Face of the Resort and the Master of Ceremonies for signature events, crafting a lively and luxury cruise-like atmosphere on land that leaves a lasting impression on guests. Overall, the position combines strategic leadership with hands-on operational involvement to ensure Westgate Lakes Resort & Spa remains a top choice for travelers seeking memorable Florida vacation experiences.