Resort Concierge (Seasonal) - Hotel del Coronado, A Curio Collection by Hilton
Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Exact $22.16
Work Schedule
Flexible
Weekend Shifts
Benefits
Mental Health Resources
Paid Time Off
Go Hilton travel program
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Job Description
The iconic Hotel del Coronado, one of the last surviving wooden Victorian beach resorts in the world, is seeking a Resort Concierge Seasonal to join its team. Following a remarkable $400 million renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this beautiful 28-acre property has a rich history dating back to 1888. It features over 750 rooms, cottages, and villas, along with 65,000 square feet of banquet space, and a variety of dining options including 4 restaurants, 2 bars, a food truck, a marketplace, an ice cream shop, and in-room dining.
Hotel del Coronado is a prestigious and historical resort known for its Victorian architecture and exceptional service, attracting travelers from all over the world. The hotel offers guests a unique and luxurious experience combining timeless charm with modern amenities. As part of the Hilton portfolio, the resort benefits from a global reputation for quality and hospitality. This creates an exceptional work environment where team members are motivated to deliver outstanding guest services within an inclusive and diverse team culture.
The Resort Concierge Seasonal role at Hotel del Coronado is a full-time, seasonal position with various shifts that require availability on weekdays, weekends, and holidays. The pay rate for this role is $22.16 per hour and varies based on applicable experience and location. The Concierge position is essential in ensuring guests receive a memorable and seamless experience by providing assistance and information related to their visit and the surrounding area.
As a Concierge, you will be responsible for a variety of tasks, including assisting guests with directions, hotel services, transportation, dining reservations, local events, and tour bookings. You will also handle guest requests and special services such as arranging medical care, childcare, and other personalized needs. Providing attentive and knowledgeable support, you will play a crucial role in enhancing guest satisfaction and fostering loyalty to the Hotel del Coronado.
This role demands excellent communication skills, a friendly demeanor, and the ability to work effectively as part of a team. You will represent the hospitality standards and values of Hilton, such as integrity, teamwork, leadership, ownership, and urgency. The ability to adapt and maintain high levels of quality, productivity, and dependability will be vital in a fast-paced and customer-focused environment.
Joining the Hotel del Coronado means being part of a historic landmark with a reputation for excellence in hospitality. As part of the Hilton family, you will have access to an array of benefits designed to support your personal and professional growth, including mental health resources, paid time off, parental leave, educational opportunities, and career development programs. Hilton’s commitment to a diverse and inclusive workplace ensures a supportive environment where team members are recognized and rewarded for their contributions.
Working as a Resort Concierge Seasonal at Hotel del Coronado offers the chance to build a rewarding career in one of the most famous resorts in the United States. It is ideal for individuals passionate about travel, service, and hospitality who seek to create memorable experiences for guests while advancing in a global hospitality company.
Hotel del Coronado is a prestigious and historical resort known for its Victorian architecture and exceptional service, attracting travelers from all over the world. The hotel offers guests a unique and luxurious experience combining timeless charm with modern amenities. As part of the Hilton portfolio, the resort benefits from a global reputation for quality and hospitality. This creates an exceptional work environment where team members are motivated to deliver outstanding guest services within an inclusive and diverse team culture.
The Resort Concierge Seasonal role at Hotel del Coronado is a full-time, seasonal position with various shifts that require availability on weekdays, weekends, and holidays. The pay rate for this role is $22.16 per hour and varies based on applicable experience and location. The Concierge position is essential in ensuring guests receive a memorable and seamless experience by providing assistance and information related to their visit and the surrounding area.
As a Concierge, you will be responsible for a variety of tasks, including assisting guests with directions, hotel services, transportation, dining reservations, local events, and tour bookings. You will also handle guest requests and special services such as arranging medical care, childcare, and other personalized needs. Providing attentive and knowledgeable support, you will play a crucial role in enhancing guest satisfaction and fostering loyalty to the Hotel del Coronado.
This role demands excellent communication skills, a friendly demeanor, and the ability to work effectively as part of a team. You will represent the hospitality standards and values of Hilton, such as integrity, teamwork, leadership, ownership, and urgency. The ability to adapt and maintain high levels of quality, productivity, and dependability will be vital in a fast-paced and customer-focused environment.
Joining the Hotel del Coronado means being part of a historic landmark with a reputation for excellence in hospitality. As part of the Hilton family, you will have access to an array of benefits designed to support your personal and professional growth, including mental health resources, paid time off, parental leave, educational opportunities, and career development programs. Hilton’s commitment to a diverse and inclusive workplace ensures a supportive environment where team members are recognized and rewarded for their contributions.
Working as a Resort Concierge Seasonal at Hotel del Coronado offers the chance to build a rewarding career in one of the most famous resorts in the United States. It is ideal for individuals passionate about travel, service, and hospitality who seek to create memorable experiences for guests while advancing in a global hospitality company.
Job Requirements
- High school diploma
- Minimum of 1 year customer service experience
- Minimum of 1 year high-level customer service or concierge experience
- Ability to read, write and communicate effectively in English
- Availability to work weekdays, weekends and holidays
- Strong interpersonal and communication skills
- Ability to handle multiple tasks in a fast-paced environment
Job Qualifications
- Minimum of a high school diploma
- At least 1 year of experience in customer service
- At least 1 year of high-level customer service or concierge experience
- Ability to read, write and communicate effectively in English
- Preferred 2 years in customer service or concierge roles
- Preferred 1 year of experience in hotels
Job Duties
- Provide information, recommendations and booking services for a variety of guest inquiries, including directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Process and deliver messages for guests
- Retrieve mail, small packages and facsimiles for guests as requested
- Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including dentists, doctors, child care, florists, etc.
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner whether in person, via email, Kipsu or over the phone
- Promote company marketing programs and distribute printed materials as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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