Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Employee Discounts
Free Meals
Learning and Development Programs
Medical insurance
Dental Insurance
401k Retirement Plan
Paid Time Off
Job Description
The Fairmont Scottsdale Princess stands as Arizona's largest and longest-running AAA Five Diamond hotel, renowned for its luxury, elegance, and exceptional guest experiences. Situated in the vibrant city of Scottsdale, this iconic resort embodies world-class hospitality with its expansive offerings including 750 lavish guestrooms, over 300,000 square feet of versatile meeting spaces, and four award-winning restaurants. Guests at the Princess enjoy a variety of premium amenities such as six heated pools and a luxurious Well & Being Spa, positioning the property as a premier destination for both leisure and business travelers. Its rich tradition of excellence and commitment to service... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate effectively in English
- Proficiency in Microsoft Windows applications
- Professional appearance and demeanor
- Strong interpersonal and communication skills
- Ability to multitask and manage time effectively
- Flexibility to work various shifts including weekends and holidays
- Willingness to adhere to company grooming standards
- Reliable and punctual
- Ability to handle guest concerns diplomatically
Job Qualifications
- Previous Property Management System experience preferred
- Previous customer service related experience preferred
- Computer literate in Microsoft Window applications required
- University or college degree in a related discipline an asset
- Must possess a professional presentation
- Must possess outstanding guest services skills and sophisticated verbal and written communication skills
- Strong interpersonal and problem solving abilities
- Highly responsible and reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Adhere to Fairmont Scottsdale Princess Grooming Guidelines
Job Duties
- Consistently offer professional friendly and engaging service
- Provide exceptional Concierge information to guests about local and area attractions restaurants theatres special events tickets confirmations and other services
- Provide arrival and departure assistance for all Fairmont Gold guests
- Cater to guests during food and beverage periods within Fairmont Gold lounge
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Develop and maintain contacts with business partners concessionaires local community and counterparts of Fairmont Gold throughout Fairmont Hotels and Resort
- Assist guests regarding hotel facilities in an informative and helpful way
- Address guest concerns and react quickly logging and notifying proper departments
- Follow department policies procedures and service standards
- Follow all safety policies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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