Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive 401K plan
Generous PTO policy
Premium medical coverage
premium dental coverage
Premium vision coverage
voluntary benefits
Student Loan Assistance
Job Description
Howard Hughes Communities is a premier real estate development company known for its innovative placemaking and commitment to design excellence. As the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH), the company is recognized not only for its high-quality development projects but also for fostering vibrant community cultures. Their portfolio includes nationally renowned master planned communities and mixed-use developments such as The Woodlands in Greater Houston, Bridgeland, The Woodlands Hills, Summerlin in Las Vegas, Teravalis in Greater Phoenix, Ward Village in Honolulu, and Merriweather District in Columbia, Maryland. By strategically aligning their projects with market demand, Howard Hughes Communities offers one of the strongest platforms in the real estate industry in the United States.
The Residential Gallery Sales Coordinator role plays a pivotal part within the sales operations of Howard Hughes Communities, specifically serving as the Concierge ambassador at Ward Village and the IBM building. Reporting to the Vice President of Sales Operations, this position is dedicated to delivering exceptional guest experiences through welcoming, registering, greeting, and directing visitors. The Sales Coordinator ensures the smooth operation of sales galleries and models by conducting regular quality checks and coordinating various logistical tasks such as managing daily leads distribution, appointments, and communication with internal teams and external service providers. The role demands exceptional organizational skills and the ability to multitask in a fast-paced environment.
This position is essential in facilitating the sales process, supporting the sales executives, and maintaining high standards of presentation within the galleries. The coordinator handles everything from special requests and receptions to managing equipment used for tours and client demonstrations, including GEM vehicles and hard hat tours. Additionally, the role includes liaising with operations staff and security teams to maintain a secure and well-organized environment. Candidates can expect to work varied shifts, including weekends, evenings, and holidays, reflecting the dynamic nature of the sales environment.
Howard Hughes Communities is committed to providing a workplace culture that promotes curiosity and personal growth, empowering employees to shape their career paths within the company. This role is well-suited for individuals with a background in customer service who thrive in collaborative, detail-oriented environments and possess strong communication skills. Knowledge of real estate is an advantage but not a strict requirement, reflecting the company's inclusive approach to talent acquisition.
Offering a comprehensive benefits package, Howard Hughes Communities supports the social, emotional, financial, and physical wellness of its employees. Benefits include a competitive 401k plan, generous paid time off policies, premium medical, dental, and vision coverage, voluntary benefits for unexpected life events, and programs to assist with student loans and lifelong learning. This role offers a great opportunity to join a leading real estate developer dedicated to innovative community building and customer-focused sales experiences.
The Residential Gallery Sales Coordinator role plays a pivotal part within the sales operations of Howard Hughes Communities, specifically serving as the Concierge ambassador at Ward Village and the IBM building. Reporting to the Vice President of Sales Operations, this position is dedicated to delivering exceptional guest experiences through welcoming, registering, greeting, and directing visitors. The Sales Coordinator ensures the smooth operation of sales galleries and models by conducting regular quality checks and coordinating various logistical tasks such as managing daily leads distribution, appointments, and communication with internal teams and external service providers. The role demands exceptional organizational skills and the ability to multitask in a fast-paced environment.
This position is essential in facilitating the sales process, supporting the sales executives, and maintaining high standards of presentation within the galleries. The coordinator handles everything from special requests and receptions to managing equipment used for tours and client demonstrations, including GEM vehicles and hard hat tours. Additionally, the role includes liaising with operations staff and security teams to maintain a secure and well-organized environment. Candidates can expect to work varied shifts, including weekends, evenings, and holidays, reflecting the dynamic nature of the sales environment.
Howard Hughes Communities is committed to providing a workplace culture that promotes curiosity and personal growth, empowering employees to shape their career paths within the company. This role is well-suited for individuals with a background in customer service who thrive in collaborative, detail-oriented environments and possess strong communication skills. Knowledge of real estate is an advantage but not a strict requirement, reflecting the company's inclusive approach to talent acquisition.
Offering a comprehensive benefits package, Howard Hughes Communities supports the social, emotional, financial, and physical wellness of its employees. Benefits include a competitive 401k plan, generous paid time off policies, premium medical, dental, and vision coverage, voluntary benefits for unexpected life events, and programs to assist with student loans and lifelong learning. This role offers a great opportunity to join a leading real estate developer dedicated to innovative community building and customer-focused sales experiences.
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years customer service experience or related field
- Proficiency with Microsoft Office including Excel and Word
- Ability to work varied shifts including weekends, evenings, and holidays
- Ability to safely lift up to 30 lbs
- Excellent communication and organizational skills
- Ability to work in a fast-paced team environment
- Proof of authorization/eligibility to work in the U.S.
- Manual dexterity to operate necessary equipment
- Bilingual skills preferred but not required
- Willing to learn and adapt positively
Job Qualifications
- A minimum of 3 plus years of customer service experience or related field
- Exceptional communication skills
- Detail-oriented
- Ability to manage projects and people
- Knowledge of real estate is a plus
- Multi-tasking and extensive organizational skills
- Ability to coordinate strategic sales plans
- Proficiency in Microsoft Office including Excel and Word
- Ability to work in a team-oriented, fast-paced environment
- Manual dexterity to operate equipment
- Ability to safely lift up to 30 lbs
- Professional image in appearance and demeanor
- Bi-lingual skills preferred (Japanese, Korean, or Mandarin)
- Willingness to learn with a positive attitude
- Ability to find solutions independently
- Ability to follow detailed procedures while understanding the big picture
- Proof of authorization/eligibility to work in the U.S.
- High School diploma or equivalent
- Four-year degree preferred
Job Duties
- Provide guidance for guests and assistance for deliveries and/or groups
- Conduct product quality check of models and sales galleries
- Manage the day-to-day distribution of leads and walk-in guests to a Sales Executive
- Provide, coordinate and assist with the welcome reception and beverage service for guests
- Manage and check daily appointments to make sure there are no conflicts
- Monitor all lead generating reports for accuracy
- Coordinate and communicate all upcoming guest appointments with necessary parties
- Be aware of all the appointments, meetings, and construction in IBM or off-site residences for sale and notify the team of ongoing issues
- Communicate with valet, cleaning, security, and maintenance teams for special requests
- Coordinate special requests, reservations, and activities for Sales Executive’s prospects
- Assist with preparation of sales collateral and take-away gifts
- Prepare and coordinate the delivery of sales collateral
- Manage the reservations, use, and maintenance schedule of equipment including GEM vehicles
- Manage the hard hat tour equipment and use
- Identify potential areas for customer enhancements aligned with sales and marketing goals
- Communicate with Ward Village operations staff regarding special guests
- Enhance security by vigilance and reporting suspicious activity
- Provide support to EVP and VP Sales Operations with special assignments
- Restock sales galleries and floorplans
- Answer phones and distribute leads
- Maintain phone messages
- Open and close galleries and model residences
- Conduct walk-throughs and arrange for repairs and cleaning
- Contact sales team about guest arrivals
- Ensure guest registration and introduction to Sales Executives
- Maintain Salesforce and spreadsheets
- Check shared email boxes and manage lead rotation
- Maintain daily reports and office supplies
- Organize concierge binder, broker packages, and storage
- Make photocopies and coordinate shipments
- Maintain a neat work area
- Act as liaison between Residential Sales and other departments
- Travel and work in regional offices as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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