Residential Sales Coordinator

Honolulu, HI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive 401K plan

Generous PTO policy

Premium medical coverage

premium dental coverage

Premium vision coverage

voluntary benefits

Student Loan Assistance

Job Description

Howard Hughes Communities is a premier real estate development company known for its innovative placemaking and commitment to design excellence. As the real estate platform of Howard Hughes Holdings Inc. (NYSE: HHH), the company is recognized not only for its high-quality development projects but also for fostering vibrant community cultures. Their portfolio includes nationally renowned master planned communities and mixed-use developments such as The Woodlands in Greater Houston, Bridgeland, The Woodlands Hills, Summerlin in Las Vegas, Teravalis in Greater Phoenix, Ward Village in Honolulu, and Merriweather District in Columbia, Maryland. By strategically aligning their projects with market demand, Howard Hughes... Show More

Job Requirements

High school diploma or equivalent
Minimum of 3 years customer service experience or related field
Proficiency with Microsoft Office including Excel and Word
Ability to work varied shifts including weekends, evenings, and holidays
Ability to safely lift up to 30 lbs
Excellent communication and organizational skills
Ability to work in a fast-paced team environment
Proof of authorization/eligibility to work in the U.S.
Manual dexterity to operate necessary equipment
Bilingual skills preferred but not required
Willing to learn and adapt positively

Job Qualifications

A minimum of 3 plus years of customer service experience or related field
Exceptional communication skills
Detail-oriented
Ability to manage projects and people
Knowledge of real estate is a plus
Multi-tasking and extensive organizational skills
Ability to coordinate strategic sales plans
Proficiency in Microsoft Office including Excel and Word
Ability to work in a team-oriented, fast-paced environment
Manual dexterity to operate equipment
Ability to safely lift up to 30 lbs
Professional image in appearance and demeanor
Bi-lingual skills preferred (Japanese, Korean, or Mandarin)
Willingness to learn with a positive attitude
Ability to find solutions independently
Ability to follow detailed procedures while understanding the big picture
Proof of authorization/eligibility to work in the U.S.
High School diploma or equivalent
Four-year degree preferred

Job Duties

Provide guidance for guests and assistance for deliveries and/or groups
Conduct product quality check of models and sales galleries
Manage the day-to-day distribution of leads and walk-in guests to a Sales Executive
Provide, coordinate and assist with the welcome reception and beverage service for guests
Manage and check daily appointments to make sure there are no conflicts
Monitor all lead generating reports for accuracy
Coordinate and communicate all upcoming guest appointments with necessary parties
Be aware of all the appointments, meetings, and construction in IBM or off-site residences for sale and notify the team of ongoing issues
Communicate with valet, cleaning, security, and maintenance teams for special requests
Coordinate special requests, reservations, and activities for Sales Executive’s prospects
Assist with preparation of sales collateral and take-away gifts
Prepare and coordinate the delivery of sales collateral
Manage the reservations, use, and maintenance schedule of equipment including GEM vehicles
Manage the hard hat tour equipment and use
Identify potential areas for customer enhancements aligned with sales and marketing goals
Communicate with Ward Village operations staff regarding special guests
Enhance security by vigilance and reporting suspicious activity
Provide support to EVP and VP Sales Operations with special assignments
Restock sales galleries and floorplans
Answer phones and distribute leads
Maintain phone messages
Open and close galleries and model residences
Conduct walk-throughs and arrange for repairs and cleaning
Contact sales team about guest arrivals
Ensure guest registration and introduction to Sales Executives
Maintain Salesforce and spreadsheets
Check shared email boxes and manage lead rotation
Maintain daily reports and office supplies
Organize concierge binder, broker packages, and storage
Make photocopies and coordinate shipments
Maintain a neat work area
Act as liaison between Residential Sales and other departments
Travel and work in regional offices as needed

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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