Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
retirement plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for delivering exceptional guest experiences through its portfolio of world-class brands. With a rich history and a presence that spans the globe, Hilton has welcomed over 3 billion guests worldwide, continually setting the standard for hospitality excellence. The company is dedicated not only to its guests but also to its team members, fostering an award-winning workplace culture that has been repeatedly recognized on the World's Best Workplaces list by Great Place to Work and Fortune. Hilton is home to innovative programs and benefits designed to support the wellbeing and professional growth of its employees, making it a top employer in the hotel and residential operations sector.
The Residential Operations & HOA Coordinator role is based at Hilton's corporate office in McLean, VA, and offers a unique opportunity to be a key contributor within the Residential Development & Operations division. This position provides essential organizational and administrative support to the Director of Residential Development & Operations across a growing portfolio of branded residential properties. It is a dynamic, hands-on role ideal for individuals who thrive in managing complex, multi-market operations efficiently and effectively. The coordinator acts as a professional liaison with residential owners, property operators, and external partners, ensuring smooth operational workflows and excellent communications.
This position sits at the critical intersection between pre-opening operations, owner relations, and project coordination, demanding strong organizational instincts, outstanding communication skills, and the ability to work confidently with senior leadership and high-net-worth clients. Daily responsibilities include maintaining detailed trackers to monitor task progress and deadlines, managing communications with residential owners, assisting in budget development, supporting HOA administrative needs, and coordinating cross-functional initiatives such as platform implementations and program rollouts.
Successful candidates will be well-versed in managing multiple priorities, maintaining comprehensive records and databases, and serving as a trusted point of contact for routine inquiries and escalations alike. The role also involves assisting in the preparation of presentations, reports, and briefing materials for senior leadership, alongside managing logistical aspects for the Director such as calendar scheduling and travel arrangements.
Hilton offers robust career development opportunities supported by a collaborative team environment and an award-winning culture. Employees benefit from unmatched perks like discounted travel, stock purchase plans, paid parental leave, caregiving support, mental health resources, generous paid time off, and comprehensive health and welfare benefits. This ensures team members thrive both professionally and personally while contributing to Hilton's mission of filling the earth with the light and warmth of hospitality.
The Residential Operations & HOA Coordinator role is based at Hilton's corporate office in McLean, VA, and offers a unique opportunity to be a key contributor within the Residential Development & Operations division. This position provides essential organizational and administrative support to the Director of Residential Development & Operations across a growing portfolio of branded residential properties. It is a dynamic, hands-on role ideal for individuals who thrive in managing complex, multi-market operations efficiently and effectively. The coordinator acts as a professional liaison with residential owners, property operators, and external partners, ensuring smooth operational workflows and excellent communications.
This position sits at the critical intersection between pre-opening operations, owner relations, and project coordination, demanding strong organizational instincts, outstanding communication skills, and the ability to work confidently with senior leadership and high-net-worth clients. Daily responsibilities include maintaining detailed trackers to monitor task progress and deadlines, managing communications with residential owners, assisting in budget development, supporting HOA administrative needs, and coordinating cross-functional initiatives such as platform implementations and program rollouts.
Successful candidates will be well-versed in managing multiple priorities, maintaining comprehensive records and databases, and serving as a trusted point of contact for routine inquiries and escalations alike. The role also involves assisting in the preparation of presentations, reports, and briefing materials for senior leadership, alongside managing logistical aspects for the Director such as calendar scheduling and travel arrangements.
Hilton offers robust career development opportunities supported by a collaborative team environment and an award-winning culture. Employees benefit from unmatched perks like discounted travel, stock purchase plans, paid parental leave, caregiving support, mental health resources, generous paid time off, and comprehensive health and welfare benefits. This ensures team members thrive both professionally and personally while contributing to Hilton's mission of filling the earth with the light and warmth of hospitality.
Job Requirements
- Two years of professional or hotel operations experience
- One year of experience producing clear, professional communications
- One year of experience managing multiple projects or tasks
- Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Comfort learning new property management or HOA platforms
Job Qualifications
- Two years of professional or hotel operations experience
- One year of experience producing clear, professional communications
- One year of experience managing multiple projects or tasks
- Proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Comfort learning new property management or HOA platforms
- Experience in property management, HOA administration, or residential operations preferred
- Familiarity with branded residential or luxury hospitality environments preferred
- Experience with platforms such as BuildingLink or Yardi preferred
- Bilingual English/Spanish preferred
Job Duties
- Maintain and manage detailed pre-opening trackers
- Track open items and follow-ups across active launches
- Draft and manage communications to residential owners
- Serve as a first point of contact for routine questions and concerns
- Support site teams with HOA administrative needs
- Assist with HOA assessment tracking and related owner communications
- Maintain organized records and databases of property information
- Maintain the Director's project tracker
- Provide general administrative and organizational support to the Director
- Monitor industry publications and flag relevant market developments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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