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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $37.55
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Complimentary accommodation
Professional Development
Job Description
Four Seasons is a globally recognized luxury hospitality company powered by its dedicated people who strive to excel and treat each other with respect and kindness. The company is renowned for delivering exceptional guest experiences by creating a positive work culture and providing world-class employee experiences. This commitment to excellence is reflected in everything Four Seasons does, making it a prestigious leader in the luxury hotel industry. With a presence around the world, Four Seasons caters not only to travelers and guests but also to residents and partners, ensuring every interaction is memorable and heartfelt. The organization believes in fostering... Show More
Job Requirements
- must be legally permitted to work in the United States
- one to three years of concierge experience in a luxury environment
- troubleshooting and problem-solving skills
- excellent verbal and written communication skills
- excellent customer satisfaction and people skills
- ability to multi-task in a demanding environment
- fluent in English, reading and writing
- at least two years of post-secondary education preferred
- excellent excel, word, and computer skills
- ability to utilize a variety of software including Outlook, MS Office, HotSOS, Keytrack
- flexible schedule to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion
- strong interpersonal and relationship building skills
- ethical and moral approach to business conduct
Job Qualifications
- One to three years of concierge experience in a luxury environment
- Troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Excellent customer satisfaction and people skills
- Ability to multi-task in a demanding environment
- Fluent in English, reading and writing, an additional language an asset
- At least two years of post-secondary education preferred
- Excellent excel, word, and computer skills
- Ability to utilize a variety of software including Outlook, MS Office, HotSOS, Keytrack
- Flexibility to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion
- Strong interpersonal and relationship building skills
- Ethical and moral approach in business conduct
- Serve as a role model for appropriate business conduct and ethical principles
Job Duties
- Respond to resident support needs with the highest level of timeliness, hospitality and professionalism
- Accommodate special requests and resolve resident complaints
- Assist residents in all inquiries related to common area services and a la carte requests
- Ensure timely and quality-driven completion of service requests through monitoring of HotSOS
- Process packages, faxes, messages, and mail accurately and in a timely manner
- Manage access to the building and units for vendors, contractors, service providers, and visitors
- Update and maintain information for vendors, restaurants, and local businesses
- Utilize software programs to input special arrangements and coordinate with service providers
- Monitor fire alarm panel and respond to emergency situations
- Coordinate booking of service elevator and loading dock for move-in or move-out
- Assist Resident Service Attendants and Doorman as needed
- Maintain cleanliness and tidiness of the Residential Lobby
- Perform other tasks or projects as assigned by the Assistant Director or Director of Residences
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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