Residential Concierge

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $37.55

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Complimentary accommodation

Professional Development

Job Description

Four Seasons is a globally recognized luxury hospitality company powered by its dedicated people who strive to excel and treat each other with respect and kindness. The company is renowned for delivering exceptional guest experiences by creating a positive work culture and providing world-class employee experiences. This commitment to excellence is reflected in everything Four Seasons does, making it a prestigious leader in the luxury hotel industry. With a presence around the world, Four Seasons caters not only to travelers and guests but also to residents and partners, ensuring every interaction is memorable and heartfelt. The organization believes in fostering genuine connections among its people and the communities it serves, enriching lives through meaningful experiences.

The Four Seasons Private Residences at 706 Mission Street, located in San Francisco's bustling Yerba Buena arts and cultural district, offers a unique blend of spacious living, sophisticated elegance, and legendary Four Seasons personalized services. Opened in early 2021, this upscale residential community is designed to provide an unparalleled living experience infused with the luxury and attention to detail synonymous with the Four Seasons brand.

This role is for a Residential Concierge who operates from the Residential Lobby to support homeowners and residents with various requests and inquiries. The Residential Concierge position demands exceptional hospitality skills, timely response to resident needs, and the ability to provide personalized recommendations for services and local activities. The concierge plays a crucial role in maintaining the high standards of service and resident satisfaction by coordinating with vendors, managing access to premises, and assisting with special arrangements. Attention to detail, excellent communication skills, and the ability to multitask in a dynamic environment are vital for success in this position.

As part of the Four Seasons Private Residences team, the Residential Concierge will be integral to fostering a positive living environment through professionalism, trust-building, and exemplary customer service. This full-time position offers a competitive hourly wage of $37.55, with opportunities for professional growth, access to robust benefits, and the chance to be part of an esteemed global hospitality brand. The role also includes responsibilities like monitoring emergency procedures, managing deliveries, and offering concierge services ranging from ticket bookings to arranging specialized personal services. Overall, the Residential Concierge contributes to creating a warm and memorable living experience for residents, underpinned by the core values and high standards that define Four Seasons.

Job Requirements

must be legally permitted to work in the United States
one to three years of concierge experience in a luxury environment
troubleshooting and problem-solving skills
excellent verbal and written communication skills
excellent customer satisfaction and people skills
ability to multi-task in a demanding environment
fluent in English, reading and writing
at least two years of post-secondary education preferred
excellent excel, word, and computer skills
ability to utilize a variety of software including Outlook, MS Office, HotSOS, Keytrack
flexible schedule to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion
strong interpersonal and relationship building skills
ethical and moral approach to business conduct

Job Qualifications

One to three years of concierge experience in a luxury environment
Troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Excellent customer satisfaction and people skills
Ability to multi-task in a demanding environment
Fluent in English, reading and writing, an additional language an asset
At least two years of post-secondary education preferred
Excellent excel, word, and computer skills
Ability to utilize a variety of software including Outlook, MS Office, HotSOS, Keytrack
Flexibility to work weekdays, weekends, holidays, overtime, evenings, and overnight on occasion
Strong interpersonal and relationship building skills
Ethical and moral approach in business conduct
Serve as a role model for appropriate business conduct and ethical principles

Job Duties

Respond to resident support needs with the highest level of timeliness, hospitality and professionalism
Accommodate special requests and resolve resident complaints
Assist residents in all inquiries related to common area services and a la carte requests
Ensure timely and quality-driven completion of service requests through monitoring of HotSOS
Process packages, faxes, messages, and mail accurately and in a timely manner
Manage access to the building and units for vendors, contractors, service providers, and visitors
Update and maintain information for vendors, restaurants, and local businesses
Utilize software programs to input special arrangements and coordinate with service providers
Monitor fire alarm panel and respond to emergency situations
Coordinate booking of service elevator and loading dock for move-in or move-out
Assist Resident Service Attendants and Doorman as needed
Maintain cleanliness and tidiness of the Residential Lobby
Perform other tasks or projects as assigned by the Assistant Director or Director of Residences