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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $26.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
retirement savings plan
Complimentary accommodation
Uniforms and dry cleaning
Employee meal allowance
Paid holidays
vacation days
sick days
Culinary
retail
Wellness experiences
Job Description
Four Seasons is a globally renowned luxury hospitality company that prides itself on delivering extraordinary experiences to guests, residents, and partners around the world. Powered by its dedicated employees, Four Seasons has built a culture centered around respect, inclusivity, and excellence. This collective of passionate individuals continuously strives to elevate their skills and create memorable, heartfelt moments that define the essence of luxury service. With a commitment to both exceptional guest services and an outstanding employee experience, Four Seasons fosters a supportive environment where team members are empowered to thrive and contribute meaningfully to the company’s success. Known for its... Show More
Job Requirements
- At least two years of post-secondary education is preferred
- One to three years of concierge or lifestyle services experience in a luxury environment
- Excellent communication skills
- Good verbal and written communication skills is required ability to communicate with a diverse team of employees homeowners visitors and vendors
- Fluent in English written and verbal an additional language an asset
- Ability to use variety of software
- Able to work with minimal supervision and be pro-active in their approach to problem resolution
- Able to work while standing or walking for most of the shift
Job Qualifications
- At least two years of post-secondary education is preferred
- One to three years of concierge or lifestyle services experience in a luxury environment
- Excellent communication skills
- Good verbal and written communication skills is required ability to communicate with a diverse team of employees homeowners visitors and vendors
- Fluent in English written and verbal an additional language an asset
- Ability to use variety of software
- Able to work with minimal supervision and be pro-active in their approach to problem resolution
- Able to work while standing or walking for most of the shift
Job Duties
- Handles all resident interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible assisting residents in all inquiries in connection with residence hotel lifestyle services hours of operations key residence hotel personnel in house events directions etc responding to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices
- Processes packages messages deliveries and mail which may be either outgoing or incoming in an accurate and timely manner stores and retrieves resident packages groceries luggage dry cleaning and flowers coordinates with Residential Services team and Valet the retrieval of resident’s vehicles
- Assists in preparation of owner amenity spaces for use and owner satisfaction
- Manages and provides access to the building(s) and units with all vendor contractor homeowners’ service providers and visitors after previous authorization received assists with vendor contractor scheduling verifies identity and provides appropriate residence access for vendor contractors and homeowners’ service providers controls entry doors and elevator lift access
- Ensures that collateral and information for vendors restaurants museums attractions maps and other local attractions are updated and current is knowledgeable about what activities are available in the local vicinity theare sports concerts shows special exhibits sightseeing and establishes close relationships with vendors in these areas to provide information transportation ticketing and reservations for residents
- Updates homeowner profiles with any relevant information
- Assist with conflict resolution and guidance for homeowners in alignment with the Rules & Regulations
- Utilizes a variety of software programs to accurately input special arrangements the resident has made and ensures accurate billing
- Assists with coordination of owner requests to use the service elevator
- Actively monitors security and privacy of the building and owners
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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