Residential Assistants (Bell Attendant/Valet)

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $26.00

Work Schedule

Flexible

Benefits

Medical

Dental

Vision

retirement savings plan

Complimentary accommodation

Uniforms and dry cleaning

Employee meal allowance

Paid holidays

vacation days

sick days

Culinary

retail

Wellness experiences

Job Description

Four Seasons is a globally renowned luxury hospitality company that prides itself on delivering extraordinary experiences to guests, residents, and partners around the world. Powered by its dedicated employees, Four Seasons has built a culture centered around respect, inclusivity, and excellence. This collective of passionate individuals continuously strives to elevate their skills and create memorable, heartfelt moments that define the essence of luxury service. With a commitment to both exceptional guest services and an outstanding employee experience, Four Seasons fosters a supportive environment where team members are empowered to thrive and contribute meaningfully to the company’s success. Known for its iconic hotels, resorts, and residential properties, Four Seasons consistently sets the standard for luxury and innovation within the hospitality industry.

At this particular residential location, the Four Seasons Residential Assistant plays a pivotal role within the community. Operating from the Residential Lobby, this position requires attentiveness, professionalism, and an intuitive approach to fulfilling homeowner and resident requests. The Residential Assistant is tasked with delivering personalized, high-touch service that enhances the everyday lifestyle of residents while maintaining the distinct Four Seasons standard of hospitality. Responsiveness and thorough knowledge of the property, local amenities, and residence practices are essential to provide accurate recommendations and solutions promptly.

This role includes responsibilities such as managing resident interactions, coordinating deliveries and packages, facilitating access to residential units, and assisting with the use of amenity spaces. The Residential Assistant acts as a liaison between residents and various service providers, ensuring seamless communication and satisfaction. Additionally, this position involves monitoring security measures and privacy to uphold the comfort and safety of all residents. Candidates must demonstrate excellent communication skills, a proactive mindset, and experience using a variety of software tools to manage requests and billing efficiently.

The position offers a competitive hourly wage ranging from $21 to $26, complemented by a comprehensive benefits package that encompasses medical, dental, vision coverage, and a retirement savings plan. Four Seasons also provides unique perks such as complimentary accommodation at other locations within its network, uniform provisions including dry cleaning, meal allowances during shifts, paid time off including holidays and sick days, as well as access to culinary, retail, and wellness experiences at preferential rates. The working schedule is full-time with flexibility to cover early morning, mid-day, and evening shifts, supporting the 24/7 operational needs of the business. This is an excellent opportunity for individuals seeking to advance their careers in luxury hospitality within a respected global brand known for its commitment to diversity, equity, and inclusion.

Job Requirements

At least two years of post-secondary education is preferred
One to three years of concierge or lifestyle services experience in a luxury environment
Excellent communication skills
Good verbal and written communication skills is required ability to communicate with a diverse team of employees homeowners visitors and vendors
Fluent in English written and verbal an additional language an asset
Ability to use variety of software
Able to work with minimal supervision and be pro-active in their approach to problem resolution
Able to work while standing or walking for most of the shift

Job Qualifications

At least two years of post-secondary education is preferred
One to three years of concierge or lifestyle services experience in a luxury environment
Excellent communication skills
Good verbal and written communication skills is required ability to communicate with a diverse team of employees homeowners visitors and vendors
Fluent in English written and verbal an additional language an asset
Ability to use variety of software
Able to work with minimal supervision and be pro-active in their approach to problem resolution
Able to work while standing or walking for most of the shift

Job Duties

Handles all resident interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible assisting residents in all inquiries in connection with residence hotel lifestyle services hours of operations key residence hotel personnel in house events directions etc responding to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices
Processes packages messages deliveries and mail which may be either outgoing or incoming in an accurate and timely manner stores and retrieves resident packages groceries luggage dry cleaning and flowers coordinates with Residential Services team and Valet the retrieval of resident’s vehicles
Assists in preparation of owner amenity spaces for use and owner satisfaction
Manages and provides access to the building(s) and units with all vendor contractor homeowners’ service providers and visitors after previous authorization received assists with vendor contractor scheduling verifies identity and provides appropriate residence access for vendor contractors and homeowners’ service providers controls entry doors and elevator lift access
Ensures that collateral and information for vendors restaurants museums attractions maps and other local attractions are updated and current is knowledgeable about what activities are available in the local vicinity theare sports concerts shows special exhibits sightseeing and establishes close relationships with vendors in these areas to provide information transportation ticketing and reservations for residents
Updates homeowner profiles with any relevant information
Assist with conflict resolution and guidance for homeowners in alignment with the Rules & Regulations
Utilizes a variety of software programs to accurately input special arrangements the resident has made and ensures accurate billing
Assists with coordination of owner requests to use the service elevator
Actively monitors security and privacy of the building and owners