Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $23.00 - $26.00
Work Schedule
Rotating Shifts
Flexible
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Professional Development
Job Description
BH is a prominent player in the multifamily property management industry, recognized for its strong company culture and commitment to excellence. The company prides itself on fostering a collaborative, forward-thinking, and driven team environment that pushes the boundaries of the industry standards. BH values integrity, ownership, and opportunity-focused problem-solving, embedding these principles into its daily operations. BH is dedicated to maintaining a supportive and connected workplace where employees can thrive while delivering exceptional service to residents and clients alike. The company actively promotes inclusivity and celebrates diversity, reflecting these values in both its team-building and community engagement practices. Employing cutting-edge strategies and fostering career development, BH offers a fulfilling work environment for individuals ready to contribute and grow within the property management sector.
The role of Resident Services Specialist at BH is a vital entry-level position that plays a key part in enhancing the resident experience and supporting the property management team. Reporting directly to the Community Manager, this full-time, on-site position involves handling resident inquiries, managing concierge services, greeting and directing future residents and guests, and providing assistance to the office team as needed. The Resident Services Specialist serves as the primary point of contact for resident requests and concerns, ensuring their needs are addressed promptly and professionally. This role requires someone who is not only service-oriented but also meticulous in maintaining accurate records and managing various administrative duties.
In this role, the Resident Services Specialist will utilize their knowledge of Fair Housing guidelines, leasing documents, and company policies to provide effective customer service and comply with housing program requirements. Key responsibilities include planning and supporting special functions and resident activities, communicating with residents about ongoing requests, maintaining resident records, and managing communication channels such as phone and email. The individual will also assist with renewal programs and may participate in an on-call rotation to meet business needs. Strong written and verbal communication skills, intermediate proficiency with computer technology including MS Office, and previous customer service experience are highly beneficial for success in this role.
BH offers a work schedule primarily Monday through Friday, but some flexibility including overtime and extended hours may be required. As an Equal Employment Opportunity Employer, BH is committed to creating a diverse, inclusive, and evolving workplace that recognizes and values the unique contributions of every team member. The position offers competitive compensation reflective of geographic market considerations and individual expertise. This opportunity is ideal for those eager to begin or advance a career in property management while contributing to a company renowned for its culture and commitment to service excellence.
The role of Resident Services Specialist at BH is a vital entry-level position that plays a key part in enhancing the resident experience and supporting the property management team. Reporting directly to the Community Manager, this full-time, on-site position involves handling resident inquiries, managing concierge services, greeting and directing future residents and guests, and providing assistance to the office team as needed. The Resident Services Specialist serves as the primary point of contact for resident requests and concerns, ensuring their needs are addressed promptly and professionally. This role requires someone who is not only service-oriented but also meticulous in maintaining accurate records and managing various administrative duties.
In this role, the Resident Services Specialist will utilize their knowledge of Fair Housing guidelines, leasing documents, and company policies to provide effective customer service and comply with housing program requirements. Key responsibilities include planning and supporting special functions and resident activities, communicating with residents about ongoing requests, maintaining resident records, and managing communication channels such as phone and email. The individual will also assist with renewal programs and may participate in an on-call rotation to meet business needs. Strong written and verbal communication skills, intermediate proficiency with computer technology including MS Office, and previous customer service experience are highly beneficial for success in this role.
BH offers a work schedule primarily Monday through Friday, but some flexibility including overtime and extended hours may be required. As an Equal Employment Opportunity Employer, BH is committed to creating a diverse, inclusive, and evolving workplace that recognizes and values the unique contributions of every team member. The position offers competitive compensation reflective of geographic market considerations and individual expertise. This opportunity is ideal for those eager to begin or advance a career in property management while contributing to a company renowned for its culture and commitment to service excellence.
Job Requirements
- High school diploma or GED
- previous experience in customer service preferred
- strong communication skills
- knowledge of Fair Housing guidelines
- proficiency in MS Office Suite
- ability to handle multiple tasks and work in a fast-paced environment
- willingness to work occasional overtime and participate in on-call rotation
Job Qualifications
- High School or GED
- strong understanding of Fair Housing guidelines, policy and procedures, and leasing documents
- strong written and verbal communication skills
- intermediate computer technology skills and knowledge of MS Office Suite
- previous experience in a customer-facing or customer service role is a plus
Job Duties
- Serve as the primary point of contact for resident requests and concerns
- provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions
- assist with planning and implementation of special functions and resident activities
- communicate with residents regarding needs and follow up on completed service requests
- maintain accurate resident records including contact information and correspondence
- perform general office administrative duties including answering phones, emails, written correspondence, and managing incoming mail
- provide information and customer service to residents and applicants for housing program participation and compliance
- assist Renewal Specialist with renewal program where applicable
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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