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Resident Services Manager - Kapilina Beach

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.00 - $22.00
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Benefits

Competitive medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Generous Paid Time Off
onsite housing discount
6-week paid sabbatical after 10 years of service
401(k) with Company Match
Paid parental leave
Lifetime fertility benefit reimbursement up to $10,000
Employee assistance program
critical illness insurance
accident insurance
Hospital Indemnity insurance
Pet insurance
legal plans
charitable giving program

Job Description

Greystar is a leading, fully integrated global real estate company specializing in property management, investment management, development, and construction services within the institutional-quality rental housing sector. Founded in 1993 by Bob Faith, the company is headquartered in Charleston, South Carolina, and has grown into a global powerhouse managing and operating over $300 billion of real estate assets across nearly 250 markets worldwide. With offices spread throughout North America, Europe, South America, and the Asia-Pacific region, Greystar stands as the largest operator of apartment communities in the United States. Currently, it manages over 1,000,000 units/beds globally and commands a robust institutional... Show More

Job Requirements

  • High school diploma or equivalent
  • Relevant property management experience preferred
  • Must obtain Hawaii Real Estate License within 90 days if not already licensed
  • Proficiency in Yardi PMS and Microsoft Office
  • Ability to work Monday to Friday with occasional weekend shifts
  • Strong organizational and interpersonal skills
  • Ability to handle resident inquiries and resolve complaints promptly

Job Qualifications

  • Experience in property management
  • Proficiency with Yardi PMS software
  • Strong skills in Microsoft Office
  • Excellent communication and customer service abilities
  • Ability to organize and coordinate resident events
  • Knowledge of residential leasing and property management practices
  • Hawaii Real Estate License preferred or willingness to obtain within 90 days

Job Duties

  • Achieves the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner and by answering questions concerning rent and fee payments
  • Completes call-backs on all service requests within 24 hours to ensure resident satisfaction
  • Develops, produces and coordinates resident communications, including newsletters, surveys, lease violation letters, and other communications
  • Organizes and coordinates resident functions such as parties, birthday cards, welcome gifts, and unit visits
  • Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies daily to ensure readiness for leasing tours and model showings
  • Reviews and follows up on Courtesy Patrol Officer and Valet Living nightly reports regarding incident reports and lease violations
  • Monitors the Front Desk phone and email throughout the day, returning calls and emails as necessary
  • Prepares community access keys, fobs, and other materials for move-ins
  • Assists with coordinating vendors and resident communication during emergency maintenance situations when necessary

Job Location

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