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Resident Services Manager - Kapilina Beach

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.00 - $22.00
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Benefits

Competitive medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Generous Paid Time Off
onsite housing discount
6-week paid sabbatical after 10 years
401(k) with company match up to 6%
Paid parental leave
Fertility benefit reimbursement
Employee assistance program
critical illness insurance
accident insurance
Hospital Indemnity insurance
Pet insurance
legal plans
charitable giving program

Job Description

Greystar is a leading, fully integrated global real estate company that specializes in property management, investment management, development, and construction services. Established in 1993 by Bob Faith, Greystar has built a reputation for providing world-class service in the rental residential real estate sector. Headquartered in Charleston, South Carolina, the company operates on a global scale, managing over $300 billion of real estate assets across nearly 250 markets worldwide. Its extensive network includes offices throughout North America, Europe, South America, and the Asia-Pacific region, making it one of the largest and most influential companies in the real estate industry. As the...

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Job Requirements

  • high school diploma or equivalent
  • prior experience in property management preferred
  • must be able to obtain Hawaii Real Estate License within 90 days
  • availability to work Monday to Friday with occasional weekends
  • ability to handle resident complaints and service requests promptly
  • strong communication skills
  • proficiency in Yardi PMS and Microsoft Office
  • ability to work independently and as part of a team

Job Qualifications

  • experience in property management
  • proficiency with Yardi Property Management System
  • knowledge of Microsoft Office applications
  • ability to communicate effectively with residents and team members
  • strong organizational and multitasking skills
  • Hawaii Real Estate License (or obtain within 90 days of hire)

Job Duties

  • manage customer support to residents by providing assistance with service requests, accounting and rental issues
  • coordinate miscellaneous resident related functions to achieve community goals
  • respond to resident complaints and concerns in a timely manner
  • complete call-backs on all service requests within 24 hours
  • develop and coordinate resident communications including newsletters, surveys, and lease violation letters
  • organize and coordinate resident functions such as parties, birthday cards, welcome gifts, and unit visits
  • evaluate appearance of community areas and ensure leasing office and model units are show-ready daily
  • review nightly reports from Courtesy Patrol Officer and Valet Living and follow up as necessary
  • manage front desk phone and email communications
  • prepare community access keys and fobs for move-ins
  • assist with vendor coordination and resident communication during emergency maintenance situations

Job Location

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