Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
401(k) plan with Company Match
Paid parental leave
Employee assistance program
Sabbatical leave
Housing discount
Job Description
Greystar is a leading global real estate company specializing in institutional-quality rental housing. Established in 1993 and headquartered in Charleston, South Carolina, the company offers comprehensive expertise in property management, investment management, development, and construction services. With a presence in nearly 250 markets worldwide, including offices across North America, Europe, South America, and the Asia-Pacific region, Greystar stands as the largest operator of apartment communities in the United States. Managing and operating over $300 billion worth of real estate and more than 1,000,000 units and beds globally, Greystar is recognized for its robust institutional investment management platform with approximately $78... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in property management, customer service, or related fields
- Excellent communication skills both verbal and written
- Ability to resolve conflicts and handle resident concerns professionally
- Proficiency in using office and customer service software
- Ability to multitask and manage time efficiently
- Availability to work flexible hours as required
Job Qualifications
- High school diploma or equivalent
- Previous experience in property management or customer service preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proficiency with standard office software and customer management systems
- Ability to work independently and as part of a team
- Problem-solving skills and attention to detail
Job Duties
- Achieves the community's resident satisfaction and retention goals by resolving resident complaints and concerns promptly
- Completes call-backs on all service requests within 24 hours to ensure resident satisfaction
- Develops, produces and coordinates resident communications including newsletters, surveys, lease violation letters and other notices
- Organizes and coordinates resident functions such as parties, birthday cards, welcome gifts, unit visits, and events
- Evaluates daily appearance and curb appeal of the community including landscape, office environment and vacancies, ensuring readiness for tours and model units
- Reviews Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations
- Manages front desk communications by checking phones and emails for messages and returning calls and emails as necessary
- Assists in coordinating vendors and communicates with residents during emergency maintenance situations
- Prepares community access keys, fobs, and other necessary items for move-ins
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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