Resident Services Coordinator II

Norfolk, VA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $19.00 - $25.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

onsite pharmacy

convenience store onsite

Paid Time Off

Six paid holidays

Employee assistance program (EAP)

Employer Paid Basic Life and AD&D Insurance

Employer paid short-term and long-term insurance

403(b) Retirement Savings Plan with Employer Contribution

College Tuition Reimbursement

Employer paid certification training

Legal resources and identity protection plan

Job Description

Harbor's Edge is a distinguished 5-star, resort-style Continuing Care Retirement Community (CCRC) perfectly situated along the beautiful harbor in Norfolk, Virginia. This renowned community provides a comprehensive range of senior living options designed to support the evolving needs of its residents, including 300 Independent Living Residential Units, a 33-bed Medicare/private Skilled Nursing Healthcare Unit, a 40-bed Assisted Living Unit, and a 34-bed Memory Support Unit. Harbor's Edge has proudly earned recognition as a premier destination for senior care, being honored by U.S. News & World Report as a 2025 "Best" in multiple categories such as Independent Living - Activities &... Show More

Job Requirements

high school diploma or ged equivalent
at least two years of applicable work experience, preferably in hospitality, long-term care, or related industry
current va driver's license with acceptable driving record required
cdl preferred
able to effectively plan, budget, and execute events for a large elderly population, maintaining organized plans and records for each event
able to effectively present programs and serve as spokesperson at resident and public functions
ability to understand limitations of individual residents and develop events and programs which effectively meet the needs of residents
excellent writing skills, especially with creating and designing content for announcements and communication with residents
experience with various computer programs, databases, microsoft office suite including proficiency to operate computer and other office equipment
serve as positive role model for service excellence with a strong focus on resident safety and resident satisfaction
excellent verbal and written communication, attention to detail, organizational, time management, multi-tasking, active listening, negotiation, persuasion, and problem solving skills
consistently maintain a professional, neat appearance
must have strong interpersonal, communication, and training skills, working effectively with residents, family members, guests, employees, and guests
experience with managing event budgets, maintaining accurate recording of monthly expenses and knowledge of basic business practices including procurement, vendor management, and billing systems
self-motivated and able to work independently with minimum supervision, as well as an effective team member
ability to accurately deliver and follow verbal and written instructions in a timely manner
skilled at working with the elderly population in a courteous, friendly, professional manner demonstrating patience and compassion
perform duties with consideration for residents' rights, demonstrating integrity and discretion in care of residents and their health information
knowledgeable regarding safety protocols, services available for residents, and layout of the facilities

Job Qualifications

high school diploma or ged equivalent
at least two years of applicable work experience, preferably in hospitality, long-term care, or related industry
current va driver's license with acceptable driving record
able to effectively plan, budget, and execute events for a large elderly population, maintaining organized plans and records for each event
able to effectively present programs and serve as spokesperson at resident and public functions
ability to understand limitations of individual residents and develop events and programs which effectively meet the needs of residents
excellent writing skills, especially with creating and designing content for announcements and communication with residents
experience with various computer programs, databases, microsoft office suite including proficiency to operate computer and other office equipment
serve as positive role model for service excellence with a strong focus on resident safety and resident satisfaction
excellent verbal and written communication, attention to detail, organizational, time management, multi-tasking, active listening, negotiation, persuasion, and problem solving skills
consistently maintain a professional, neat appearance
must have strong interpersonal, communication, and training skills, working effectively with residents, family members, guests, employees, and guests
experience with managing event budgets, maintaining accurate recording of monthly expenses and knowledge of basic business practices including procurement, vendor management, and billing systems
self-motivated and able to work independently with minimum supervision, as well as an effective team member
ability to accurately deliver and follow verbal and written instructions in a timely manner
skilled at working with the elderly population in a courteous, friendly, professional manner demonstrating patience and compassion
perform duties with consideration for residents' rights, demonstrating integrity and discretion in care of residents and their health information
knowledgeable regarding safety protocols, services available for residents, and layout of the facilities

Job Duties

work effectively with the resident services manager and team members to plan and implement outings, themed events, and other on-site programs services for residents
approve medical transportation requests for residents, facilitating coordination with the drivers
oversee the scheduling of program equipment and coordinate utilization of reserved space with other departments
participate in both facility and professionally sponsored educational opportunities as required or assigned
develop the events and programs calendar and evaluate the effectiveness of resident events and programs
review budgetary requirements with the resident services supervisor and director of life safety and security
responsible to order refreshments for various activities/events as needed or requested, understanding dietary needs of the participants
create effective communication and memos for resident services as directed or as needed
create and submit applicable reports as requested by the resident services supervisor or the director of life safety and security
assist with decorating for various onsite, holidays, and community events as needed
may assist in training and developing the concierge team as needed to ensure service excellence is a daily focus with effective processes and procedures consistently followed
demonstrate flexibility and adaptability without displaying frustrations to residents, family members, guests and/or employees
maintain the confidentiality of all resident or employee personal information and observe the residents' rights and responsibilities
consistently demonstrate a positive, approachable, supportive demeanor with residents, employees, guests, and visitors
may serve as backup to resident services staff should a team member call out or if coverage is needed due to a shortage in staff

Job Location

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