Job Overview
Compensation
Hourly
Range $19.00 - $24.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
WinnCompanies is a leading property management, investment, and development company recognized for its comprehensive approach to residential community management. The company operates across the United States, managing a wide portfolio that includes multifamily housing, military housing, and other residential properties. With a commitment to exceptional service, WinnCompanies emphasizes creating thriving communities where residents feel valued and supported. Their military housing division focuses specifically on providing quality housing solutions and resident services for military families, ensuring that the unique needs of service members and their families are met with professionalism and care.
The Resident Services Coordinator position at Fort Campbell, KY represents a vital role within the military housing team. This role centers on assisting and coordinating various resident requests in collaboration with the property management team. The coordinator acts as the primary point of contact for military families, handling move-ins, move-outs, answering inquiries, and enforcing community standards to maintain a respectful and welcoming environment. The candidate will also oversee curb appeal and the cleanliness of common areas and community facilities, ensuring the property upholds high standards of appearance and functionality.
This position offers an excellent opportunity for individuals passionate about community engagement and customer service within a federal facility setting. As the role is based at Fort Campbell, it requires compliance with federal security regulations, including the possession of a REAL ID-compliant driver’s license or ID for access starting May 7, 2025. The Resident Services Coordinator will also play an active part in planning and executing community events, educational programs, and social activities that foster resident engagement and community cohesion.
The job involves multiple facets such as conducting move-out assessments to determine damage charges, administering move-in paperwork and inspections, resolving resident complaints with a high standard of customer service, and supporting administrative functions at the community center. The ideal candidate must demonstrate strong organizational skills, multitasking ability, and the capacity to work effectively with a diverse population. Familiarity with property management software like Yardi or RealPage is advantageous, and experience in property management will be considered a plus.
Overall, this role demands a proactive, personable individual committed to enhancing the living experience of military families through exceptional service delivery, efficient coordination, and community development initiatives. The Resident Services Coordinator at WinnCompanies serves as a key ambassador for the company, promoting positive resident relations and maintaining the highest standards of property management in a supportive, federally regulated environment.
The Resident Services Coordinator position at Fort Campbell, KY represents a vital role within the military housing team. This role centers on assisting and coordinating various resident requests in collaboration with the property management team. The coordinator acts as the primary point of contact for military families, handling move-ins, move-outs, answering inquiries, and enforcing community standards to maintain a respectful and welcoming environment. The candidate will also oversee curb appeal and the cleanliness of common areas and community facilities, ensuring the property upholds high standards of appearance and functionality.
This position offers an excellent opportunity for individuals passionate about community engagement and customer service within a federal facility setting. As the role is based at Fort Campbell, it requires compliance with federal security regulations, including the possession of a REAL ID-compliant driver’s license or ID for access starting May 7, 2025. The Resident Services Coordinator will also play an active part in planning and executing community events, educational programs, and social activities that foster resident engagement and community cohesion.
The job involves multiple facets such as conducting move-out assessments to determine damage charges, administering move-in paperwork and inspections, resolving resident complaints with a high standard of customer service, and supporting administrative functions at the community center. The ideal candidate must demonstrate strong organizational skills, multitasking ability, and the capacity to work effectively with a diverse population. Familiarity with property management software like Yardi or RealPage is advantageous, and experience in property management will be considered a plus.
Overall, this role demands a proactive, personable individual committed to enhancing the living experience of military families through exceptional service delivery, efficient coordination, and community development initiatives. The Resident Services Coordinator at WinnCompanies serves as a key ambassador for the company, promoting positive resident relations and maintaining the highest standards of property management in a supportive, federally regulated environment.
Job Requirements
- High school diploma or GED equivalent
- Less than 1 year of relevant work experience
- A valid driver's license in good standing and ability to meet driving records standards outlined in company safe vehicular operations policy
- Proficient with web-based applications and computer systems such as Microsoft Office Suite
- Excellent customer service skills
- Solid organizational and administrative skills
- Ability to manage multiple assignments and tasks
- Ability to work with a diverse group of people and personalities
- REAL ID compliant driver's license or ID required for federal facility access as of May 7, 2025
Job Qualifications
- High school diploma or GED equivalent
- Proficient with web-based applications and computer systems such as Microsoft Office Suite
- Excellent customer service skills
- Solid organizational and administrative skills
- Ability to manage multiple assignments and tasks
- Ability to work with a diverse group of people and personalities
- Associate's degree in a business-related field (preferred)
- Experience in property management (preferred)
- Experience with Yardi or RealPage property management software (preferred)
Job Duties
- Conduct move out assessments with departing residents and assess any charge for damages
- Administer move-in paperwork and home inspections with residents
- Answer resident questions and assist in resolving resident complaints
- Provide high standard of customer service to residents through a prompt and courteous response to all inquiries
- Monitor curb appeal throughout the community and office and maintain cleanliness, housekeeping and general appearance of the office, amenities, models and common areas
- Assist in the inspections of vacant homes and take appropriate action to prepare them for rent-ready status
- Participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs
- Provide administrative support at the community center
- Develop and maintain strong resident relations
- Complete customer relationship management requirements for the Resident Journey program
- Conduct neighborhood tours and home showings for qualified potential residents
- Maintain a working knowledge of all lease documentation and resident guide policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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