Resident Services Coordinator

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $25.00

Benefits

Healthcare coverage

Dental Insurance

Paid Time Off

retirement savings plan

Employee wellness programs

Professional development opportunities

supportive work environment

Job Description

The hiring company is a healthcare-focused organization operating within the state of Ohio, dedicated to enhancing the lives of individuals who require healthcare support or are navigating the next chapter of their lives through independent living arrangements. This company fosters a workplace culture driven by passion and personal mission alignment, encouraging employees to bring their core values to life each day. The environment is marked by a strong belief in making a tangible difference through customer service, innovation, integrity, inclusion, financial stewardship, leadership, and compassionate care.

This organization's commitment to quality health services and independent living assistance is... Show More

Job Requirements

High school diploma or equivalent
Two years experience in social services, hospitality, marketing or business operations management, in lieu of a bachelor’s degree
Experience working with seniors preferred
Proficiency with Windows and Microsoft Office
Ability to read, write, speak, and understand English
Availability to work weekends, evenings, and holidays as needed
Ability to sit up to 8 hours, stand or walk up to 4 hours each
Capability to lift, transfer, push or pull up to 50 pounds
Minimal driving required
On-call availability minimal
Ability to handle potential exposure to infectious diseases and bloodborne pathogens

Job Qualifications

High school diploma or the equivalent
Bachelor’s degree in a related field preferred
Housing Manager Certificate preferred
Two years experience in social services, hospitality, marketing or general business operations management required, in lieu of a bachelor’s degree
Experience working with the senior population preferred
Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required

Job Duties

Maintains open and trust-building relationships with resident family members responding professionally and promptly to any requests or concerns
Develops, communicates and follows through with necessary action plans regarding issues from the resident satisfaction surveys and Listening Events
Responds to resident, employee and vendor concerns, complaints and suggestions and maintains a written record of actions taken
Provides orientation for new residents to assist with transition, in or out of the community
Partners with the Independent Living Activities Coordinator to ensure that the residents have programming that supports their neighborhood development as well as opportunities to be involved in the greater community
Serves as the liaison to the Corporate Office when new technology or programs are being introduced to the building
Facilitates the implementation and subsequent training for the residents
Works with key staff to identify residents needing help, develops and implements a plan to address these needs through the Aging in Place Committee
Manages the Wellness Program for the residents, staying current with wellness trends and working to provide services that reflect those trends
Works with the residents to obtain their input in relation to the Wellness Program
Remains up to date on residents’ well-being and ability to live independently
Ensures compliance with Independent Living Handbook on a daily basis
Reports daily census data and participates in Daily Census Meeting
Ensures that the residents’ rights are well established and maintained at all times
Ensures quality standards are met or exceeded
Manages daily building operations to ensure compliance with federal, state, and local regulatory requirement through appropriate departmentalization and delegation of duties
Assists in the development and maintenance of the policies and procedure manual, and ensures facility-wide compliance with said policies and procedures
Collaborates with the various departments to direct the day-to-day building operations
Works with Marketing and Marketing prospects to promote and sell the community and its services
Relieves the Receptionist for lunch coverage
Performs all other duties as assigned

Job Location

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