Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Generous vacation package
Job Description
Hines is a globally recognized real estate investment, development, and property management firm with a legacy of innovation and excellence spanning over 65 years. Founded in 1957 by Gerald D. Hines, the company operates in 28 countries and manages a robust portfolio valued at over $92 billion. This portfolio includes a diverse range of property types such as residential living, office spaces, retail, mixed-use developments, logistics centers, and life science projects. Hines is renowned not only for its high-performing assets but also for its commitment to sustainability, aiming for a net zero carbon target by 2040 without relying on offsets. The company supports a dynamic team of approximately 5,000 employees worldwide who contribute daily to enhancing cities and communities through forward-thinking real estate solutions. Recognized as one of the World’s Most Innovative Companies by Fast Company and one of U.S. News & World Report’s Best Companies to Work For in 2024, Hines fosters a culture that prioritizes employee growth, wellbeing, and inclusivity supported by comprehensive training, competitive compensation, robust benefits, and generous vacation packages.
Hines Living, a strategic growth priority within the firm, focuses on creating living spaces that offer exceptional hospitality-focused experiences. It is expanding rapidly across North America, driven by a commitment to customer service and community engagement. The role of Resident Services Coordinator at Wolf Point East, powered by Hines, embodies this commitment by ensuring a 5-star service experience for residents and guests alike. This position is vital in shaping the community atmosphere by delivering exceptional and personalized support, responding promptly to resident needs, and fostering positive relationships that enhance resident satisfaction and loyalty. The Resident Services Coordinator acts as a key communicator and problem solver, handling resident inquiries, complaints, and requests with professionalism and care. This role requires a deep understanding of local businesses and entertainment options to provide residents with valuable insights and recommendations that enhance their living experience.
Reporting directly to the Community Manager, the Resident Services Coordinator’s responsibilities span a wide range of tasks, including greeting visitors, managing application approvals alongside the leasing team, organizing and promoting resident events, and supporting operational functions such as coordinating preventative maintenance and supervising contract obligations for services like janitorial and security. The role demands an individual who is insightful, helpful, and skilled in balancing multiple priorities while maintaining a welcoming and professional demeanor. It is a position suited for those with excellent communication skills, a strong customer service background, and the ability to work independently. Compensation for this full-time role ranges from $23 to $25 per hour, reflecting the importance of the position within the community and the broader organizational goals. Joining Hines as a Resident Services Coordinator offers the unique opportunity to contribute to a leading global real estate firm while building a meaningful and rewarding career in a vibrant and supportive environment.
Hines Living, a strategic growth priority within the firm, focuses on creating living spaces that offer exceptional hospitality-focused experiences. It is expanding rapidly across North America, driven by a commitment to customer service and community engagement. The role of Resident Services Coordinator at Wolf Point East, powered by Hines, embodies this commitment by ensuring a 5-star service experience for residents and guests alike. This position is vital in shaping the community atmosphere by delivering exceptional and personalized support, responding promptly to resident needs, and fostering positive relationships that enhance resident satisfaction and loyalty. The Resident Services Coordinator acts as a key communicator and problem solver, handling resident inquiries, complaints, and requests with professionalism and care. This role requires a deep understanding of local businesses and entertainment options to provide residents with valuable insights and recommendations that enhance their living experience.
Reporting directly to the Community Manager, the Resident Services Coordinator’s responsibilities span a wide range of tasks, including greeting visitors, managing application approvals alongside the leasing team, organizing and promoting resident events, and supporting operational functions such as coordinating preventative maintenance and supervising contract obligations for services like janitorial and security. The role demands an individual who is insightful, helpful, and skilled in balancing multiple priorities while maintaining a welcoming and professional demeanor. It is a position suited for those with excellent communication skills, a strong customer service background, and the ability to work independently. Compensation for this full-time role ranges from $23 to $25 per hour, reflecting the importance of the position within the community and the broader organizational goals. Joining Hines as a Resident Services Coordinator offers the unique opportunity to contribute to a leading global real estate firm while building a meaningful and rewarding career in a vibrant and supportive environment.
Job Requirements
- High school diploma or GED
- Some college credits preferred
- Must obtain real estate leasing agent license for Illinois within 120 days
- Excellent customer service skills
- Ability to pass fair housing exam
- At least two years relevant experience
- Experience in customer service dispute resolution
- Hospitality experience preferred
- Effective communication skills
- Ability to work independently
- Knowledge of property management software
- Punctuality and attendance
- Physical ability for building inspections
- Ability to climb stairs
- Ability to work long hours
- Sensory abilities for emergency detection
- Availability for weekends and overtime
- Compensation $23/hr to $25/hr
Job Qualifications
- High school diploma or GED from an accredited institution
- Some college credits desired
- Must hold or obtain a real estate leasing agent license for Illinois within 120 days
- Excellent customer service experience
- Ability to pass fair housing exam
- Minimum two years of relevant experience
- Minimum two years experience in receiving and resolving customer service concerns or disputes
- Hospitality experience is a plus
- Effective written and verbal communication skills
- Ability to work independently
- Knowledge of operations software such as Outlook, Internet software, Office 365 including Excel and Word
- Ability to meet high attendance and punctuality standards
- Physical ability to inspect buildings including garages and roofs
- Ability to climb stairs for inspections and emergency procedures
- Ability to withstand long working hours
- Ability to detect emergency alarms visually and auditorily
- Ability to use olfactory, auditory, and visual senses
- Availability to work weekends and overtime as required
Job Duties
- Handle and resolve customer complaints
- Respond within 24 hours to residents’ requests via telephone, email, or postal mail
- Follow up with residents within 24-hours to ensure inquiries or complaints are resolved satisfactorily
- Prepare a weekly summary report detailing each resident contact and plan to increase resident satisfaction
- Greet prospects, guests, and visitors as they arrive at the community
- Provide a personalized experience with emphasis on care and convenience for residents
- Engage with residents to foster positive relationships and confirm expectations are fulfilled
- Respond to resident complaints and concerns in a timely and professional manner
- Act as the communication center providing community happenings via the computer portal and postings
- Plan, promote and deliver resident events and activities
- Identify, communicate, and implement opportunities to improve resident experience and service
- Complete application approval checklist in coordination with leasing team
- Track submitted applications for required approvals and documentation
- Support Hines culture and encourage an empowering environment
- Handle overflow scheduled tours by phone and email in a digital consultation approach
- Follow up on active prospects including calls and emails
- Assist maintenance team with coordination of preventative maintenance schedules and notifications
- Supervise contract obligations such as janitorial, window washing, elevator maintenance, security, and valet
- Carry out other duties as assigned by Community Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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