Resident Experience Specialist - BTR (59853)

BH is a people-first multifamily owner and operator that has evolved from a modest startup into one of the largest commercial real estate companies in the United States. Established in 1993, BH has built a reputation for its unwavering commitment to conducting business with integrity and investing deeply in its team members. Currently managing over 100,000 residential units and employing more than 2,800 individuals, BH prides itself on controlling its processes internally to maintain the highest standards of service and efficiency. Recognized by Fortune Magazine for its exemplary workplace culture, BH has earned titles such as "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Empowered by a spirit of innovation and a proactive approach, BH continually seeks to better the way people live, invest, manage, and grow within the multifamily housing industry.

The role of Resident Experience Specialist BTR (Build to Rent) is both dynamic and significant within the BH ecosystem. This full-time hybrid position involves working across multiple sites and managing leasing activities for between three to six communities simultaneously. Reporting to the Community Manager BTR, the Resident Experience Specialist is tasked with upholding company policies and Fair Housing guidelines throughout all leasing activities. A core responsibility is providing prompt, courteous, and professional service to current and prospective residents as well as internal staff. The role extends beyond typical leasing duties as it also involves support with marketing campaigns, housing materials, and event logistics.

As a representative of BH, the Resident Experience Specialist embodies the company's values by emphasizing not only the outcomes but also the processes involved in delivering exceptional service. Duties include maintaining pristine property conditions through sparkle touch-ups and occasional grounds upkeep, managing communications and administrative tasks such as phone calls, emails, and correspondence, and ensuring the timely entry and accuracy of resident data into property management systems. Additionally, this role requires a comprehensive understanding of community features, market competitor offerings, leasing incentives, third-party leasing technologies, and virtual tour platforms to enhance the leasing experience.

BH's Resident Experience Specialist BTR is an experienced professional who thrives in a customer-facing environment and demonstrates strong communication skills, both verbal and written. They are skilled in computer applications and office equipment, knowledgeable about Fair Housing laws, and compliant with relevant leasing licensing requirements. The position demands a high degree of flexibility, including the ability to travel frequently among communities within specific regions or states.

Working hours are set from 9 a.m. to 6 p.m., Monday through Friday, but may include weekends or other times as needed to fulfill business needs. The role offers an exciting opportunity for individuals seeking to develop their career within a supportive, inclusive, and award-winning company culture where diversity is celebrated and professional growth is encouraged. BH advocates equal opportunity employment and values the unique perspectives and talents each employee contributes to the organization. Salary is competitive and based on expertise, skills, and experience, reflecting the cost of talent across diverse U.S. markets.