Resident Concierge

Trillium Woods is a Life Plan Community located on 46 beautiful acres in Plymouth, Minnesota. It is renowned for offering an environment that blends exceptional senior living with compassionate care and professional development opportunities. The community prides itself on cultivating a supportive, team-oriented atmosphere where every staff member’s contribution makes a meaningful impact on residents' lives. At Trillium Woods, employees don’t just find jobs—they discover purpose and a workplace culture that deeply values their dedication and professionalism. The setting combines the peacefulness of natural surroundings with top-tier facilities and technology to enhance the day-to-day experiences of residents and staff alike.

This full-time role is for a hospitality-focused Concierge who plays a crucial role in shaping a warm, welcoming first impression for the community. Reporting primarily Monday through Friday during day hours, this position offers a starting wage of $23 per hour, reflecting the importance of customer service excellence within the senior living industry. The Concierge is responsible for greeting and directing residents, guests, vendors, prospective employees, and other visitors with professionalism and kindness. This role also supports general office functions, including facilitating communication flow, managing mail, and assisting with technology support for residents’ personal devices. Individuals in this position help maintain smooth operations by handling deliveries, preparing maintenance work orders, and assisting the administrative director with various projects and assignments.

The Concierge role at Trillium Woods demands an individual who thrives in customer-facing environments, is highly organized, and is adept with Microsoft Office Suite and other digital applications. Compassion and patience are essential qualities, particularly given the focus on senior engagement. This role also requires problem-solving skills to manage and deescalate difficult situations, ensuring that organizational goals as well as individual needs are met. The community values candidates who bring enthusiasm toward senior care with a hospitality mindset, ensuring that each interaction fosters a positive, respectful, and inclusive environment.

The position also offers a comprehensive benefits package that includes medical, dental, and vision insurance; life and accidental death and dismemberment insurance; long-term disability coverage; 401(k) retirement savings with company match; generous paid time off and holidays; an employee assistance program; and the unique perk of daily pay that allows employees to receive payment on the same day they work. Trillium Woods emphasizes an exceptional workplace where both engagement and enjoyment are integral to the employee experience.

Joining Trillium Woods means becoming part of a community that is redefining senior living through innovation, compassion, and dedicated service. Whether assisting residents with technology, coordinating deliveries, or providing front-desk hospitality, the Concierge position is vital to maintaining the welcoming spirit and high standards of this vibrant community. Candidates who are passionate about making a real difference in seniors' lives while working in an enriching environment are encouraged to apply and contribute to Trillium Woods’ ongoing mission.