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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $23.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Employee wellness programs
Job Description
The Ritz-Carlton is a globally renowned luxury hospitality company recognized for setting the highest standards in service and guest experience within the hotel industry. As part of Marriott International, one of the world’s leading diversified hospitality companies, The Ritz-Carlton operates over 100 award-winning properties worldwide. The brand is synonymous with exceptional quality, attention to detail, and a commitment to creating memorable experiences for its guests. Known for its distinguished service excellence, The Ritz-Carlton offers a luxurious environment where employees, often referred to as Ladies and Gentlemen, collaborate to ensure every guest receives unparalleled care and hospitality. The company strongly values... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to communicate effectively
- Strong customer service skills
- Ability to multitask and prioritize
- Professional appearance and demeanor
- Ability to stand, sit or walk for extended periods
- Ability to lift, carry or move objects weighing up to 10 pounds without assistance
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Excellent communication and interpersonal skills
- Ability to multitask and handle requests promptly
- Strong organizational and leadership abilities
- Familiarity with hospitality standards preferred
- Ability to work collaboratively as part of a team
- Commitment to maintaining confidentiality and professional appearance
Job Duties
- Maintain the highest level of safety, security and hospitality to Residence owners
- Schedule, supervise and reinforce job-specific protocols as outlined in the Standard Operating procedure Manual
- Respond to Residence owners' requests for information, special arrangements, or services by making arrangements or identifying appropriate providers
- Gather, summarize and provide information about vendors, amenities, special events and activities
- Answer and process calls, messages, requests, questions or concerns
- Contact appropriate individual or department to resolve issues
- Assist with Reservation services and elevator scheduling
- Perform Lobby ambassador tasks
- Ensure compliance with company standards and policies
- Assist management with scheduling, training, evaluating and coaching staff
- Report accidents and unsafe work conditions
- Follow company policies, maintain professional appearance and protect company assets
- Welcome and acknowledge Residence owners
- Communicate clearly and professionally
- Develop positive working relationships
- Comply with quality assurance standards
- Perform physical duties as required
- Perform other reasonable job duties as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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