Residences Housekeeping Runner

The Ritz-Carlton, a renowned luxury hospitality brand under Marriott International, is globally recognized for its dedication to exceptional service and unparalleled guest experiences. With over 100 award-winning properties worldwide, The Ritz-Carlton offers an environment where the unique backgrounds, talents, and experiences of associates are valued and celebrated. The brand prides itself on fostering a culture of inclusivity, creativity, thoughtfulness, and compassion, ensuring everyone on the team can contribute to creating lifelong memories for their guests. As part of Marriott International, The Ritz-Carlton operates as a leader in luxury hospitality, consistently setting the standard for rare and special service. This prestigious establishment is committed to equal opportunity employment, embracing diversity and non-discrimination on any protected basis, including disability and veteran status.

This role is pivotal in ensuring that The Ritz-Carlton "Gold Standards" are delivered thoughtfully and graciously every day. The "Gold Standards" serve as the foundation of the company’s culture and operational philosophy, including principles like the Employee Promise, Credo, and Service Values. As a Guest Service Associate, you will be at the forefront of guest interaction, supplying guests and residents with directions and information about property amenities, services, operational hours, and nearby areas of interest and activities. This position requires polite and professional communication skills as you answer telephones, welcome guests, and assist with any inquiries or requests they may have.

The Guest Service Associate’s responsibilities include coordinating with other departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security to promptly address guest issues or requests. Following up with guests to ensure their satisfaction is essential in maintaining the Ritz-Carlton's commitment to superior guest experiences. Accurate and complete message taking and relaying are vital responsibilities, along with ensuring security by promptly notifying Loss Prevention or Security of any reports of theft or suspicious activity.

Safety is a priority in this role where adhering to company policies and procedures is mandatory, including reporting accidents, injuries, and unsafe work conditions to management. The position demands maintaining a professional appearance, protecting proprietary company information, and safeguarding company assets. The role also involves performing physical tasks such as standing, sitting, or walking for extended periods, and moving or lifting objects up to 10 pounds, which requires a degree of physical stamina.

Working at The Ritz-Carlton means joining a prestigious portfolio of brands that offers you the environment to do your best work, begin your purpose, belong to a global team, and become the best version of yourself. Here, your contributions matter, and you are empowered to deliver excellence in every interaction, helping to maintain the legacy that defines this elite luxury hospitality brand.