Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $30.81 - $41.08
Benefits
health care
Retirement benefits
Paid Time Off
Life insurance
Disability Coverage
work wellness benefits
Job Description
The Ritz-Carlton Residences located in Battery Park, New York, are part of Marriott International's prestigious portfolio of luxury properties known worldwide for their exceptional service and hospitality standards. As a renowned global leader in luxury hospitality, The Ritz-Carlton brand is synonymous with elegance, attention to detail, and personalized guest experiences. Marriott International, the parent company, is firmly committed to fostering an inclusive and diverse work environment, providing equal opportunities to employees from various backgrounds, and upholding high standards of professionalism. At this particular location in Battery Park, the emphasis is on delivering the unique 'Gold Standards' of service, which are... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum 1 year related work experience
- Ability to follow instructions and company policies
- Strong interpersonal and communication skills
- Ability to stand sit or walk for extended periods
- Ability to lift carry push or pull objects up to 10 pounds
- Willingness to complete safety training and certifications
- Professional appearance and demeanor
- Ability to handle confidential information
- Flexibility to work part-time schedule
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of customer service principles
- Basic computer skills
- Ability to handle confidential information professionally
Job Duties
- Respond to Residence owners and guests requests for visitor information special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
- Gather summarize and provide information to Residence owners and guests about the property and the surrounding amenities including special events and activities
- Announce all visitors contractors to Residence owners before allowing access and permit access only to authorized visitors and implement into the key track system
- Answer record and process all calls messages requests questions or concerns
- Contact appropriate individual or department as necessary to resolve calls requests or problems
- Assist with owners reservation services and scheduling of elevator for move-ins and move-outs
- Perform Lobby Ambassador tasks and assist with Bell and valet services for owners
- Review shift logs and daily memo books and document important information
- Report any incidents accidents injuries and unsafe work conditions to manager and complete safety training and certifications
- Follow all company policies and procedures ensure clean uniform and professional appearance and maintain confidentiality of proprietary information
- Welcome and acknowledge all Residence owners and their guests according to company standards and assist individuals with disabilities
- Speak clearly and professionally and answer telephones with appropriate etiquette
- Develop and maintain positive working relationships with others support team goals and listen and respond appropriately to employee concerns
- Comply with quality assurance expectations and standards
- Stand sit or walk for extended periods and perform light physical tasks
- Perform other reasonable job duties as requested
- Adhere to the highest standards of The Ritz-Carlton service excellence
Job Location
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