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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $30.88
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
W Hollywood Condo Association, located at 6250 Hollywood Blvd, Los Angeles, California, is part of the prestigious W Hotels portfolio managed by Marriott International, a global leader in luxury hospitality. Known for redefining luxury standards and embracing innovation and inclusivity, W Hotels caters to guests who seek originality, vibrant energy, and personalized service. The W Hollywood Condo Association offers a unique residential experience that blends high-end accommodations with the exhilarating spirit of Hollywood, providing both residents and guests with a lively, exceptional environment for comfort and convenience.
Marriott International is highly committed to diversity, inclusion, and equal opportunity, fosterin... Show More
Marriott International is highly committed to diversity, inclusion, and equal opportunity, fosterin... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of related work experience
- Must be able to work overnight shifts
- Must have professional appearance and demeanor
- Ability to communicate clearly and effectively
- Basic proficiency with computers
- Ability to stand, sit, or walk for long periods
- Ability to lift or move objects up to 10 pounds
- Willingness to adhere to company policies and confidentiality agreements
Job Qualifications
- High school diploma or equivalent general education development certificate
- At least one year of related work experience
- Good communication skills in both English and Spanish preferred
- Professional and polished appearance
- Ability to handle multiple requests and prioritize service
- Strong interpersonal and teamwork skills
- Basic computer proficiency
- Commitment to providing outstanding customer service
Job Duties
- Respond to Residence owners’ requests regarding visitor information, procedures, or special services such as transportation, reservations, or laundry by completing the necessary arrangements or identifying appropriate providers
- Respond to special requests from Residence owners and guests with special needs and confirm satisfaction
- Collect, summarize, and provide information about the property and surrounding area including events and activities to Residence owners and guests
- Announce all visitors and contractors to Residence owners before allowing access and permit access only to authorized visitors while updating the key tracking system
- Respond to, record, and process all calls, messages, requests, questions, or concerns and contact the appropriate person or department such as engineer, bellman, or housekeeping to resolve issues
- Assist with owner reservation services and help book elevators for entries and exits
- Support bellman and valet services when owners request their vehicles
- Perform Lobby Ambassador tasks
- Review shift logs and daily memos and document relevant information in logbooks
- Report accidents, injuries, and hazardous working conditions to management and complete safety training and certification
- Adhere to company policies and procedures, maintain a neat and professional appearance, ensure confidentiality, and protect company assets
- Welcome and recognize Residence owners and guests according to company standards, anticipate and attend to service needs, assist persons with disabilities, and express genuine appreciation
- Communicate clearly and professionally in person and on the phone, prepare and review written documents accurately and promptly
- Develop and maintain positive working relationships with others, support team goals, and respond appropriately to coworkers' concerns
- Ensure compliance with quality standards and performance expectations
- Stand, sit or walk for extended periods
- move, lift, push, drag, and place objects weighing up to 10 pounds unaided
- perform other reasonable job duties as requested
- Adhere to the highest service standards of Ritz-Carlton
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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