Residences Concierge

W Hollywood Condo Association, located at 6250 Hollywood Blvd, Los Angeles, California, is part of the prestigious W Hotels portfolio managed by Marriott International, a global leader in luxury hospitality. Known for redefining luxury standards and embracing innovation and inclusivity, W Hotels caters to guests who seek originality, vibrant energy, and personalized service. The W Hollywood Condo Association offers a unique residential experience that blends high-end accommodations with the exhilarating spirit of Hollywood, providing both residents and guests with a lively, exceptional environment for comfort and convenience.

Marriott International is highly committed to diversity, inclusion, and equal opportunity, fostering a welcoming work environment where associates from diverse backgrounds and experiences come together to create outstanding service experiences. The company supports personal and professional growth, ensuring its team members can deliver top-tier hospitality while developing their skills and career path within a global hospitality leader. The W Hollywood Condo Association specifically upholds the company’s values by blending luxury living with superior customer service and embracing the company’s mission to create memorable, guest-focused experiences.

The role available is a part-time, non-management position within the Rooms & Guest Services Operations category, focusing on overnight shift hours, with a competitive pay rate of $30.88 per hour. This dynamic role is centered around providing exceptional service to Residence owners and their guests, managing inquiries related to guest information, special services (such as transportation, reservations, and valet), and ensuring smooth communication and coordination between residents, guests, and service providers. Responsibilities also include guest and visitor access management, handling calls and messages, assisting with special requests, and maintaining accurate records and safety protocols within the association building.

The ideal candidate will embody the spirit of service embodied by the Ritz-Carlton’s standards of excellence, known as the Whatever/Whenever service philosophy, which champions a responsive, anticipatory approach to guest needs. Candidates are expected to be professional and polished in appearance, maintain confidentiality, and foster warm, positive relationships with residents, guests, and colleagues. Important interpersonal skills include clear and professional communication, problem-solving, and teamwork. Physical requirements include the ability to remain standing, sitting, or walking for extended periods and to move items up to 10 pounds. This job offers a meaningful opportunity to be part of a globally recognized brand that values diversity and innovative service and allows candidates to contribute directly to an exceptional residential living experience at a leading luxury property.