Residences Concierge

Marriott International is a globally renowned leader in hospitality, offering a diverse portfolio of distinguished brands and delivering exceptional service experiences worldwide. Among its esteemed brands, W Hotels stands out for its dynamic and innovative approach to luxury hospitality. Known for its mission to Ignite Curiosity and Expand Worlds, W Hotels redefines the norms of luxury with a vibrant and futuristic spirit. The brand is dedicated to creating memorable experiences for guests and fostering a work culture that encourages originality, innovation, and personal growth. Joining W Hotels means becoming part of a global team committed to excellence and passionate about making a difference in the hospitality industry.

The role offered is a key position within the W Hotels team, primarily responsible for providing outstanding concierge and guest services to Residence owners and their guests. This position requires responding promptly and efficiently to various requests, such as visitor information, special arrangements including transportation, reservations, and dry cleaning services, ensuring that all needs are met with utmost professionalism and care. The incumbent will be responsible for handling communications, coordinating with different departments like Engineering, Housekeeping, and Bell services, and ensuring that all visitor access is authorized and managed securely through the key track system.

This role also involves supporting owners with reservation services and assisting in logistical tasks such as scheduling elevator use for move-in and move-out processes and managing bell and valet service requests. In addition to administrative and customer service functions, the individual will perform Lobby Ambassador duties, maintaining detailed logs and shift reports to ensure seamless operations. Safety and compliance are critical aspects of this job, requiring incident reporting, adherence to company policies and procedures, and upholding the highest standards of personal presentation and confidentiality.

Beyond practical duties, the position demands exceptional interpersonal skills in welcoming residents and guests, anticipating their service needs, assisting individuals with disabilities, and building positive relationships with colleagues and customers alike. Communication skills are vital, including clear verbal interactions, accurate documentation, and professional telephone etiquette. The job environment includes physical activities such as standing, sitting, or walking for prolonged periods and the ability to move items weighing up to 10 pounds. This role offers an excellent opportunity to join a world-class hospitality brand and contribute to a culture of service excellence and innovation, fostering personal and professional development within a supportive global team.