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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
Marriott International is a globally renowned leader in hospitality, offering a diverse portfolio of distinguished brands and delivering exceptional service experiences worldwide. Among its esteemed brands, W Hotels stands out for its dynamic and innovative approach to luxury hospitality. Known for its mission to Ignite Curiosity and Expand Worlds, W Hotels redefines the norms of luxury with a vibrant and futuristic spirit. The brand is dedicated to creating memorable experiences for guests and fostering a work culture that encourages originality, innovation, and personal growth. Joining W Hotels means becoming part of a global team committed to excellence and passionate about... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Minimum of 1 year related work experience
- Ability to communicate clearly and professionally
- Must be able to stand, sit, or walk for extended periods
- Ability to lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance
- Willingness to comply with company policies and maintain confidentiality
- No supervisory experience required
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- Ability to handle guest requests with professionalism and discretion
- Strong communication and interpersonal skills
- Basic knowledge of property management and reservation systems
- Ability to work collaboratively in a team environment
- Commitment to uphold the highest standards of service excellence
- Willingness to adhere to all company policies and procedures
Job Duties
- Respond to residence owners' and guests' requests for visitor information, special arrangements, or services such as transportation, reservations, dry cleaning
- Make arrangements or identify appropriate providers for requested services
- Announce all visitors and contractors to residence owners before granting access and implement into key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate individuals or departments to resolve issues
- Assist with owners' reservation services and scheduling elevator use for move-in/out
- Support bell and valet services for owner vehicle requests
- Perform lobby ambassador tasks including reviewing shift logs and documenting information
- Report any incidents, accidents, injuries, or unsafe work conditions to management
- Follow all company policies and procedures and maintain confidentiality of proprietary information
- Welcome and acknowledge all residence owners and guests, assisting individuals with disabilities
- Communicate clearly using professional language, prepare and review documents accurately, and answer telephones with proper etiquette
- Develop and maintain positive working relationships and support team goals
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods and move objects up to 10 pounds
- Perform other reasonable job duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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