Residences Concierge

Marriott International, a global leader in the hospitality industry, is renowned for its commitment to exceptional service and hospitality excellence. Among its distinguished portfolio is the W Hotels brand, known for its innovative and trendsetting approach to luxury hospitality. W Hotels is celebrated for creating vibrant, unique experiences that ignite curiosity and expand worlds for their guests. This brand fosters an environment that encourages creativity, inclusiveness, and a forward-thinking spirit, making it a preferred destination not only for travelers but for employees who aspire to grow and innovate within the hospitality field. Marriott International is an equal opportunity employer that values diversity and inclusion, providing access to opportunities for all individuals regardless of background, disability status, or veteran status, and is committed to maintaining a supportive and respectful workplace.

The position of Residence Liaison at W Hotels comes with a unique set of responsibilities dedicated to enhancing the experience of Residence owners and their guests. This role requires exceptional communication skills, a proactive approach to resolving requests, and a commitment to the highest service standards of The Ritz-Carlton brand, synonymous with luxury and meticulous attention to detail. The Residence Liaison serves as a vital point of contact, responding promptly and efficiently to inquiries and service needs such as transportation arrangements, reservations, and other personalized services. Beyond basic coordination, this role also involves managing access security by authorizing visitors and managing the key track system to ensure the safety and comfort of the residents.

Additionally, this position supports residents by assisting with their special requests and follow-ups, ensuring satisfaction and a personalized approach. The Residence Liaison must efficiently communicate with other hotel departments—such as engineering, housekeeping, and bell services—to resolve issues swiftly. Administrative duties include managing calls, messages, and scheduling services such as elevator use for move-ins and move-outs.

The role demands a high level of professionalism and the ability to maintain confidentiality while embodying the standards of hotel etiquette, including welcoming residents and guests, anticipating needs, and addressing any concerns with courtesy and genuine appreciation. The candidate is expected to handle physical tasks like standing or walking for extended periods and lifting objects up to 10 pounds. This role offers an exciting opportunity for individuals looking to develop their careers within a globally recognized luxury hospitality brand, fostering personal and professional growth in a dynamic environment where innovation and exceptional service are prioritized.