Residences Concierge

The Ritz-Carlton Residences at Miami Beach is part of the prestigious Ritz-Carlton brand known worldwide for its commitment to luxury hospitality and exceptional service. Located in the scenic Miami Beach area, this property combines the elegance of upscale residential living with the unparalleled hospitality standards that The Ritz-Carlton is famous for. Marriott International operates this distinguished property, which is recognized globally for its award-winning service and dedication to providing guests and residents with extraordinary experiences. The Ritz-Carlton Residences at Miami Beach offers not only a beautiful and exclusive living environment but also an opportunity for hospitality professionals to work within a respected and established luxury brand. The full-time position in the Rooms & Guest Services Operations category presents a fantastic career opportunity for individuals who seek to deliver the highest quality of service while working in a dynamic and prestigious setting.

The role is a non-management, full-time position based at The Ritz-Carlton Residences at Miami Beach, offering an engaging work environment where employees have the chance to interact closely with Residence owners and their guests. The individual in this role acts as a primary point of contact for requests such as visitor information, special accommodations like transportation and reservations, and various services like dry cleaning. This position demands a proactive approach to fulfilling unique and special requests from Residence owners and their guests, with an emphasis on follow-up to ensure satisfaction and maintain the high standards of The Ritz-Carlton. Additionally, the role includes responsibilities such as managing visitor access by announcing and permitting entry to authorized guests only and integrating this access into the key track system, reinforcing the safe and secure environment expected at a luxury residential property.

The role goes beyond simple guest services; it involves gathering and summarizing information about the property, local amenities, and events to enhance the overall experience of the owners and guests. This includes assisting with reservation services, scheduling elevators for move-ins and move-outs, and supporting valet and bell services. Performing Lobby Ambassador duties is also a requirement, ensuring a welcoming and professional atmosphere from the moment visitors enter. The employee is expected to maintain clear and professional communication across various channels, document pertinent information accurately, and support their team in delivering seamless service.

This position demands adherence to The Ritz-Carlton’s Gold Standards, which underpin the luxury brand's service philosophy. The Gold Standards include principles such as the Employee Promise, Credo, and Service Values, emphasizing creativity, thoughtfulness, compassion, and consistent delivery of excellence. Employees are encouraged to uphold these values daily and contribute to a positive team environment where diversity and unique talents are celebrated. Physical demands include standing, sitting, or walking for extended periods and the ability to handle light lifting, reflecting the active nature of this guest-oriented role. Safety protocols and company policies must be rigorously followed to maintain operational excellence and security.

Candidates are expected to have at least a high school diploma or G.E.D. equivalent coupled with at least one year of related work experience but no supervisory experience is required. The company offers the chance to be part of a global team under Marriott International, promoting career growth, purpose, and belonging. The Ritz-Carlton’s commitment to non-discrimination and equal opportunity enriches its workforce, making it an employer of choice in the luxury hospitality sector.