Job Overview
Employment Type
Part-time
Work Schedule
On-call
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible Schedule
Job Description
The Ritz-Carlton Residences Boston South, located at 2 Avery Street in the heart of Boston, Massachusetts, is a prestigious residential property that embodies luxury, comfort, and exceptional service. As part of the world-renowned Ritz-Carlton brand under Marriott International, this property upholds a global reputation for hospitality excellence and personalized guest experiences. The Ritz-Carlton Residences provides residents and their guests with premium amenities and seamless services that create a distinguished living environment akin to staying at a five-star hotel. This location offers not only upscale accommodations but also a community that prioritizes the highest standards of service and attention to detail.... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least one year of related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects up to 10 pounds
- Excellent communication skills
- Professional appearance and demeanor
- Willingness to work part-time and on-call
- Ability to follow company policies and safety protocols
- Availability to work on site at The Ritz-Carlton Residences Boston South
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least one year of related work experience
- No supervisory experience required
- Professional communication skills
- Ability to multitask and work with a team
- Knowledge of hospitality standards preferred
- Ability to maintain confidentiality
- Customer service orientation
- Basic computer skills
- Ability to handle sensitive situations with discretion
Job Duties
- Respond to Residence owners and guests requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers
- Respond to special requests with unique needs and follow up to promote satisfaction
- Gather, summarize, and provide information about the property and surrounding area amenities, including special events and activities
- Announce all visitors and contractors to Residence owners before permitting access and implement into the key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate individual or department to resolve issues
- Assist with scheduling elevator use for move-in/out and bell/valet services
- Perform Lobby Ambassador tasks and maintain shift logs and daily memo books
- Report incidents, accidents, injuries, and unsafe work conditions to management
- Follow company policies and procedures, maintain professional appearance, and uphold confidentiality
- Welcome and acknowledge Residence owners and guests according to company standards
- Develop positive working relationships and comply with quality assurance expectations
- Stand, sit, or walk for extended periods and perform light lifting as needed
- Perform other reasonable job duties as requested
- Adhere to The Ritz-Carlton service excellence standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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