Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Equal opportunity employer
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to service excellence, innovation, and inclusivity. The company operates a diverse portfolio of world-class hotel brands, including the W Hotels, which are celebrated for their vibrant and forward-thinking luxury experiences. W Hotels embodies a culture of curiosity, creativity, and embracing new perspectives, making it an exciting and dynamic environment for hospitality professionals seeking to make an impact. Marriott International values diversity and is an equal opportunity employer that celebrates the unique backgrounds and talents of its associates. The company fosters an inclusive work environment that... Show More
Job Requirements
- High school diploma or GED equivalent
- At least 1 year of related work experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects weighing up to 10 pounds
- Strong communication skills
- Ability to maintain confidentiality
- Willingness to follow company policies and procedures
- Professional appearance and demeanor
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of related work experience
- Strong communication and interpersonal skills
- Ability to handle multiple requests efficiently
- Professional and courteous demeanor
- Knowledge of hospitality service standards
- Ability to maintain confidentiality
- Basic computer skills
- Ability to stand, sit, or walk for extended periods
- Team player with positive attitude
- Commitment to safety and quality standards
Job Duties
- Respond to Residence owners' and their guests' requests for visitor information and special arrangements
- Make arrangements or identify appropriate service providers for transportation, reservations, dry cleaning, and other needs
- Respond to unique special requests from Residence owners and guests and follow up to ensure satisfaction
- Gather, summarize, and provide information about property amenities and local activities
- Announce visitors and contractors to Residence owners and control access using key track system
- Answer, record, and process calls, messages, and requests and communicate with departments like Engineering, Bellperson, and Housekeeping
- Assist with owners' reservation services and schedule elevators for move-in/out
- Support Bell/valet services and perform Lobby Ambassador duties
- Review and document shift logs and daily memos
- Report incidents and unsafe conditions and complete safety training
- Maintain professional appearance and confidentiality
- Welcome and assist Residence owners and guests, including those with disabilities
- Use clear and professional communication and telephone etiquette
- Develop positive working relationships and support team goals
- Comply with quality assurance standards
- Stand, sit, or walk throughout shifts
- Lift and move objects weighing up to 10 pounds
- Perform other reasonable job duties as requested
- Adhere to The Ritz-Carlton service excellence standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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