Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Equal opportunity employer
Job Description
The W Dallas Victory Hotel and Residences, located in Dallas, Texas, is a premier luxury hotel that caters to a discerning clientele seeking upscale accommodations and personalized service. As part of Marriott International’s prestigious portfolio, the W Dallas Victory Hotel embodies the vibrant, innovative, and trendy spirit that W Hotels are known for worldwide. This property offers a unique blend of modern luxury and exceptional guest experiences in the heart of Dallas. The hotel features stylish rooms and residences, world-class amenities, and a dedicated team that strives to deliver the highest standards of service excellence consistent with Marriott’s global reputation.Show More
Job Requirements
- High school diploma or GED equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to move objects weighing up to 10 pounds
- Willingness to follow safety protocols and complete training
- Excellent interpersonal and communication skills
- Professional appearance
- Ability to maintain confidentiality
- Capability to assist individuals with disabilities
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of related work experience
- No supervisory experience required
- Strong communication skills
- Ability to maintain confidentiality
- Professional demeanor and appearance
- Ability to work well in a team environment
- Basic computer skills
Job Duties
- Respond to residence owners' and guests' requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers
- Announce all visitors, contractors, etc. to residence owners before allowing access and implement into the key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate departments (e.g., Engineer, Bellperson, Housekeeping) to resolve requests or problems
- Assist with owners' reservation services and scheduling elevator use for move-ins/outs
- Assist with bell/valet services for owners' vehicles
- Perform Lobby Ambassador tasks including greeting and acknowledging residence owners and guests
- Review shift logs/daily memo books and document pertinent information
- Report incidents, accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Follow company policies, maintain professional appearance, protect company assets
- Welcome and address service needs of owners and guests, assist individuals with disabilities
- Communicate clearly and professionally with guests and team
- Develop and maintain positive working relationships
- Comply with quality assurance standards
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Perform other reasonable duties as requested
- Adhere to The Ritz-Carlton service excellence standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter