Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The Ritz-Carlton Residences Sunny Isles, located at 15701 Collins Avenue, Sunny Isles Beach, Florida, is part of the renowned The Ritz-Carlton brand under Marriott International. Renowned globally for its unparalleled luxury and exceptional service standards, The Ritz-Carlton group has set the benchmark in the hospitality industry. This specific residence offers an exclusive, high-end living experience with a focus on personalized service catering to its discerning residents and their guests. Being a full-time, non-management role based at this prestigious property, the position involves direct interaction with residents and guests, ensuring their needs are met with impeccable service and attention to detail.... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of related work experience
- No supervisory experience required
- Ability to stand, sit, or walk for long periods
- Ability to move, lift, transport, push, or drag items up to 10 pounds independently
- Comply with safety trainings and certifications
- Maintain professional appearance and confidentiality
- Ability to communicate clearly and professionally
- Customer service mindset
- Available for full-time day and evening shifts
- Willingness to perform a variety of reasonable job duties as assigned
Job Qualifications
- High school diploma or equivalent
- At least one year of related work experience
- No supervisory experience required
- Strong communication skills
- Customer service orientation
- Ability to multitask and manage time effectively
- Proficient in company policies and confidentiality procedures
- Able to stand or walk for extended periods
- Physically capable of lifting up to 10 pounds
- Ability to work full-time shifts including days and evenings
Job Duties
- Respond to residence owner requests regarding visitor information, special services (transportation, reservations, laundry)
- Assist residence owners and guests with special needs and verify satisfaction
- Announce and permit access only to authorized visitors and contractors, maintain key tracking system
- Respond, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate departments (engineering, bell services, housekeeping) to resolve issues
- Assist in reservation services and elevator coordination for resident move-ins and move-outs
- Support valet services upon resident vehicle requests
- Perform lobby ambassador tasks, review and document shift logs and memos
- Report accidents, injuries, and hazardous conditions to management
- Complete safety training and certifications
- Maintain company policies, professional appearance, confidentiality, and protect company assets
- Welcome and recognize residence owners and guests according to company standards
- Anticipate service needs, assist persons with disabilities, and express genuine appreciation
- Communicate clearly and professionally, prepare and review written documents, answer phones with appropriate etiquette
- Cultivate and maintain positive working relationships and support team goals
- Ensure compliance with quality and service standards
- Stand, sit, or walk for long periods
- Move, lift, transport, push, drag objects up to 10 pounds
- Perform other reasonable job duties as requested
- Adhere to Ritz-Carlton gold standards daily
Job Location
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