Residences Butler

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee assistance program
Career development opportunities

Job Description

The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is an iconic luxury hotel renowned for its timeless elegance, unparalleled service, and exquisite guest experiences. As part of the prestigious St. Regis Hotels & Resorts portfolio operated by Marriott International, this property epitomizes modern luxury through personalized service and refined sophistication. The St. Regis brand has a rich heritage dating back to the early 20th century when John Jacob Astor IV inaugurated the original St. Regis in New York City. Since then, the brand has consistently set the standard for luxury hospitality, combining classic glamour with modern sensibilities across more than 50 luxury hotels and resorts worldwide.

Joining the team at St. Regis Bal Harbour means becoming part of a global network of hospitality professionals committed to delivering exceptional service and unforgettable experiences. The resort emphasizes the importance of its butler program, a hallmark of their luxury service, where butlers act as the primary ambassadors of refined hospitality. This role is crucial in anticipating and meeting the specific needs of guests in their residences, offering tailored services that create unique and memorable stays.

The Butler team at St. Regis Bal Harbour plays a vital role in guest relations, coordinating services across various departments to ensure seamless support and enhancing the guest experience. They are expected to uphold the highest standards of professionalism, personal appearance, and communication, contributing to the resort's reputation for excellence. This position requires physical stamina, including standing, walking, and lifting objects up to 50 pounds, reflecting the active and dynamic nature of the role.

Working as a Butler at St. Regis entails a passion for exceptional service, impeccable interpersonal skills, and a proactive approach to guest needs. Team members thrive in a culture that values safety, quality standards, and continuous improvement while fostering an inclusive and diverse workplace. The resort is dedicated to equal opportunity employment and creating an environment where all associates feel valued and supported.

This is a full-time, non-management position offering a rewarding career path in one of the most luxurious and esteemed hospitality settings. By joining the St. Regis Bal Harbour Resort, employees can expect to work alongside a talented team, contribute to a legacy of luxury, and develop professionally within the Marriott International family. The resort encourages applicants who are eager to provide outstanding guest service, embrace the legacy of the St. Regis brand, and grow as hospitality professionals.

Job Requirements

  • High school diploma or equivalent
  • Six months of related work experience
  • Ability to stand and walk for extended periods
  • Ability to lift and move items up to 50 pounds
  • Compliance with company policies and procedures
  • Willingness to work full time
  • Non-management position

Job Qualifications

  • High school diploma or equivalent
  • Six months of related work experience
  • Strong interpersonal and communication skills
  • Passion for service excellence
  • Ability to anticipate guest needs
  • Professional appearance and demeanor

Job Duties

  • Provide personalized service experiences in guest residences
  • Coordinate with hotel departments to support butler services
  • Anticipate and proactively address guest needs
  • Maintain professional appearance and communication
  • Ensure compliance with company policies and safety standards
  • Perform physical tasks including lifting and moving items up to 50 pounds
  • Deliver exceptional hospitality in line with St. Regis brand standards

Job Criteria

Experience

Entry Level (1-2 years)


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