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Residence Inn Indianapolis Downtown on the Canal - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Fixed Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
accidental death and dismemberment insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Residence Inn Indianapolis Downtown on the Canal is a contemporary hotel located in a prime spot directly on Indianapolis's scenic Central Canal and just a block away from Military Park. This location offers not only picturesque views and a relaxing environment but also convenience, with the nearby Convention Center Plaza and the Indiana State House just a mile away. The hotel features bright, colorful rooms that provide guests with cozy seating areas facing flat-screen TVs and fully equipped kitchens that include stovetops, dishwashers, and all necessary silverware and serving dishes. Visitors can enjoy an indoor pool area, a complimentary full... Show More
Job Requirements
- High school diploma or equivalent
- Availability to work 7am-3pm and 3pm-11pm shifts
- Basic computer skills including Microsoft Office
- Prior experience in hotel front desk or hospitality preferred
- Strong interpersonal and communication skills
- Ability to handle multiple tasks simultaneously
- Problem-solving skills in customer service scenarios
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Problem-solving aptitude
Job Duties
- Provide warm welcomes and friendly check-in/check-out services to guests
- Manage guest reservations and respond promptly to requests and inquiries
- Use hotel management software to accurately process transactions and bookings
- Communicate efficiently with guests and team members to ensure smooth operations
- Handle challenges and resolve guest concerns quickly and effectively
- Maintain organized and accurate records of guest interactions and financial details
- Support overall front desk area to keep operations running like clockwork
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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