Residence Inn Houston Downtown Convention Center - Front Desk Agent

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $26,950.39 - $34,125.20

Benefits

Daily Pay

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

term life insurance

Paid Time Off

Employee assistance program

401k Retirement Plan

Job Description

Residence Inn Houston Downtown/Convention Center is a pet-friendly hotel situated in the vibrant heart of Houston city center. It provides guests with a comfortable and convenient stay experience, featuring rooms equipped with full kitchens, including a full-sized refrigerator, microwave, stovetop, and dishwasher. Additional amenities in each room include cable TV, a sofa bed, ironing facilities, and a work desk, catering to both leisure and business travelers. Guests have access to a variety of facilities on-site, including a fitness center with diverse exercise equipment, laundry services, and a business center. Meetings and events are well-supported due to the hotel's proximity to... Show More

Job Requirements

High school diploma or equivalent
experience in a hotel or related field preferred
familiarity with hotel management software
proficiency in Microsoft Office suite
strong communication skills
problem-solving abilities
ability to multitask efficiently

Job Qualifications

High school diploma or equivalent
experience in a hotel or related field preferred
familiarity with hotel management software and Microsoft Office suite
strong verbal and written communication skills
proven ability to deliver exceptional guest service and enhance guest satisfaction
ability to multitask effectively

Job Duties

Provide outstanding service to guests maintaining a friendly and warm demeanor at all times
Effectively convey information and ideas and address guest inquiries and issues promptly
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns
Manage multiple tasks efficiently including handling reservations check-ins and check-outs
Work with and understand financial information performing basic arithmetic functions as needed

Job Location

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