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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $26.46
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Vacation pay
401k
Company matching
Complimentary stays
Discounted transit pass
Free Meals
Uniform cleaning
Job Description
Four Seasons Hotels and Resorts is a premier global luxury hospitality company renowned for its exceptional service, refined accommodations, and memorable guest experiences. With a commitment to excellence and genuine hospitality, Four Seasons operates a collection of distinguished properties around the world that cater to diverse travelers seeking comfort, sophistication, and personalized attention. The company is powered by its people - a passionate team who strives to consistently exceed guest expectations through world-class service and a culture based on respect, connection, and shared values. At Four Seasons, the emphasis on employee experience and professional growth fosters an environment where everyone... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality
- Knowledge of local area attractions and services
- Valid driver’s license if required for transportation duties
- Strong interpersonal skills
- Ability to handle multiple tasks efficiently
- Flexible availability including early mornings, evenings, weekends, and holidays
Job Qualifications
- Previous customer service experience
- Ability to work effectively under pressure
- Attention to detail
- Strong problem-solving skills
- Ability to work with minimal supervision
- Strong written and verbal communication skills in English
- Legal work authorization in the United States
Job Duties
- Handle all resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Resolve customer complaints and assist customers with inquiries related to hotel services, hours, personnel, events, and directions
- Provide safe and comfortable transportation for residents, ensure vehicles are well-maintained and stocked
- Process packages, faxes, messages, and mail accurately and in a timely manner
- Maintain updated information on local attractions, restaurants, museums, and cultural events, assist guests with ticketing and reservations
- Store and retrieve resident luggage and packages
- Utilize software to accurately input guest arrangements and ensure proper billing
- Enforce rules and regulations with residents
- Perform additional reasonable duties as assigned
- Work harmoniously with co-workers and supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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