Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $34.00
Work Schedule
Day Shifts
Benefits
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world
Pay Rate: $33.90 per hour
Job Description
Fairmont is a renowned global hospitality company distinguished by its passion for connecting guests to the very best of its diverse destinations. From the tropical beaches of Hawaii to the deserts of the United Arab Emirates and the vibrant heart of London, Fairmont’s hotels blend unique architecture, expressive decor, artistic elements, and magnificent features to create extraordinary places. These elements, combined with engaging and attentive service, ensure every guest enjoys an unforgettable experience that transcends the ordinary. The company embraces a philosophy that every moment counts and aims to make each stay a memorable milestone for guests, whether they are... Show More
Job Requirements
- Must provide proof of eligibility to be employed in the United States of America
Job Qualifications
- Customer service experience required
- Must possess outstanding guest services skills, sophisticated verbal and written communication skills as well as the ability to adapt to different personalities and situations
- Computer literate in Microsoft Windows/Word/Excel applications preferred
- Ability to adapt to multiple software platforms
- Strong interpersonal, research and problem solving abilities
- Highly responsible and reliable
- Possess a can-do attitude in order to accommodate the random requests and needs of the residents
Job Duties
- Identify and document all requests, expectations and biographical information for owner, residents and guest profiles to facilitate creating personalized experiences
- Handling of all resident requests and bookings through email, phone or personal communication and following up within a prompt timeframe
- Review daily arrivals and identify special requirements with the Doorperson, Engineering and Housekeeping
- Act as a liaison for our owners and guests
- greet owners, residents and guests upon arrival, completing the arrival and departure process, all service standards are followed
- Assist with delivering packages and luggage as needed to condos
- Inspection and assets management for condo units and reporting any issues that need to be addressed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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