RESERVATIONS SUPERVISOR

Hyatt is a globally recognized hospitality company known for its dedication to providing outstanding guest service and meaningful experiences. The brand is synonymous with quality, care, and attention to detail, which has enabled it to cultivate a loyal customer base worldwide. Hyatt properties range from luxury hotels to lifestyle resorts, each designed to offer guests not only comfort but also unique, memorable moments during their stay. As part of this legacy, Andaz Miami Beach stands out as an architectural gem and a true representation of luxury lifestyle hospitality. Situated in the heart of Mid-beach, this art-deco landmark features 287 uniquely designed guestrooms, including 64 stunning suites. Each suite is thoughtfully crafted with elements such as floor-to-ceiling windows, deep-soaking tubs, and private outdoor terraces that provide breathtaking views of the Atlantic Ocean and the Miami skyline. The vibrant design incorporates texture, art, and vivid colors that together create a captivating environment for guests seeking a luxury experience intertwined with the vibrant culture of Miami. Andaz Miami Beach also offers top-tier amenities including a full-service spa, state-of-the-art fitness center, renowned dining led by chef José Andrés, two refreshing pools, and an exclusive Beach Club attracting a prestigious clientele. The property also boasts 25,000 square feet of indoor and outdoor event spaces, making it a prime destination for events that celebrate music, art, and fashion, and cater to both guests and locals alike.

The role of Reservations Supervisor at Andaz Miami Beach is critical in ensuring smooth operational flow within the Reservations Department. This position involves managing day-to-day reservation activities with a focus on accuracy, compliance with brand standards, and delivering exceptional service to guests. The supervisor plays a pivotal role in supporting the hotel's revenue goals through effective oversight of room bookings and by maximizing room sales. Leading and coaching the reservations team is a key aspect of the job, alongside maintaining strong, cooperative relationships with other hotel departments and external partners to ensure seamless processes. The supervisor is also responsible for handling complex reservations-related tasks such as managing group blocks, review of arrivals, and processing travel agent commissions. Efficiency and meticulous attention to detail are essential as this role also includes administrative duties like conducting audits and compiling daily reports. Additionally, the supervisor must be ready to engage in projects that support VIP guests, Revenue Management, Sales, and Events, highlighting the multifaceted nature of the position. Employment at Andaz Miami Beach comes with a range of benefits including medical, dental, and vision insurance, paid time off, tuition reimbursement, and unique perks such as free room nights and employee discounts. At Hyatt, the workplace culture emphasizes values such as empathy, integrity, respect, inclusion, experimentation, and wellbeing, fostering an environment where employees are valued and career growth is encouraged. This commitment to a supportive and inclusive atmosphere ensures that employees can thrive and contribute meaningfully to the brand's mission of making travel more human, connected, and sustainable. Overall, joining Andaz Miami Beach as a Reservations Supervisor offers an exciting opportunity to be part of a vibrant luxury hotel known for its innovative design, exceptional service, and its pivotal role in Miami’s hospitality scene.