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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Free room nights
Discounted room rates for friends and family
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a globally recognized hospitality company known for its dedication to providing outstanding guest service and meaningful experiences. The brand is synonymous with quality, care, and attention to detail, which has enabled it to cultivate a loyal customer base worldwide. Hyatt properties range from luxury hotels to lifestyle resorts, each designed to offer guests not only comfort but also unique, memorable moments during their stay. As part of this legacy, Andaz Miami Beach stands out as an architectural gem and a true representation of luxury lifestyle hospitality. Situated in the heart of Mid-beach, this art-deco landmark features 287 uniquely... Show More
Job Requirements
- High school diploma or equivalent
- Experience in reservations or related hospitality role
- Strong communication skills
- Sales skills experience
- Ability to multitask and manage multiple communication channels
- Familiarity with Hyatt systems or similar reservation software
- Ability to work in a fast-paced environment
- Commitment to delivering excellent guest service
Job Qualifications
- Proficient in servicing guest requests through Hyatt systems
- Knowledge of Opera, Reserve, Revinate preferred
- Sales skills mandatory
- Strong telecommunication skills preferred
- Ability to communicate in multiple languages, even if using translation services
- Ability to manage phone calls and reservations tasks concurrently
Job Duties
- Respond promptly and professionally to reservation inquiries via phone, email, and internal systems
- Manage guest emails and shared reservation email inbox
- Accurately identify guest needs and communicate special requests to appropriate departments
- Promote packages, offers, and upsell opportunities to enhance guest experience and maximize revenue
- Manage group blocks, rooming lists, and individual reservations associated with groups
- Monitor online travel agency reservations and ensure accurate processing
- Manage extranet maintenance and guest messaging
- Review daily arrivals to ensure guest preferences are honored
- Review and process travel agent commissions
- Oversee daily administrative tasks including daily reports and reservation audits
- Ensure smooth coordination between Reservations, Sales, Front Office, and other departments
- Take on additional projects and tasks as needed to assist with VIP, Front Office, Revenue Management, Sales and Events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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